Brokerage Officer (Redeployment 23417)

• Suffolk County Council
• Address:  Endeavour House, Ipswich, IP1 2BX - Hybrid
• Salary: £28,598 per annum (pro rata for part time)
• Hours:  37, flexible working options available. 
• Contract: Permanent

 

At Suffolk County Council, collaboration is at the heart of what we do. As a Brokerage Officer, you’ll work with colleagues, partners, and communities to build trust, share ideas, and deliver services that make a lasting impact.

Reimagine the possibilities.
 

Your role and responsibilities 

In this role, you’ll be at the heart of shaping and improving how care services are delivered, working closely with colleagues, providers, and partners to make a real difference to people’s lives. 

• Work closely with hospital discharge teams, social workers, contracts, and Home First teams to enable safe, timely discharges and reduce delays across the wider health and social care system
• Support the effective planning and rollout of new systems that improve service flow and operational efficiency
• Support effective care planning by monitoring vacancies, capacity and improving access to residential and home care information, reducing delays and enabling informed choice
• Review outstanding care requests and use data, feedback, and performance insights to identify trends, support the development of more efficient processes, and drive continuous improvement and informed decision-making
• Provide flexible support, including occasional weekend working, to meet service demand

 

You will need 

 

Qualifications and Professional memberships

• To be educated to a good standard, with NVQ Level 4 in Business Administration (or equivalent qualification) or relevant demonstrable experience
• Strong literacy and numeracy skills
• Knowledge of health and social care settings (desirable but not essential)
• Experience of monitoring, reviewing, and improving processes and procedures 
• Accurate recording, reporting, and documentation skills
• Proficient in Microsoft Office and standard digital systems
• Ability to provide clear information, advice, and excellent customer service 
• Strong communication, negotiation, and influencing skills, with the ability to engage others clearly, empathetically, and with impact
• Communicates openly and honestly, sharing ideas and information in a clear, concise, and tactful way
• Remains resilient and effective under pressure, adapting positively to new systems, processes, and environments
• Demonstrates strong organisational skills, with the ability to plan, prioritise, and meet deadlines
• Maintains confidentiality and adheres to organisational policies, procedures, and values
• Consistently demonstrates ASPIRE values and behaviours in everyday practice
• Flexibility and willingness to travel to locations across the County, including clinical environments 

 

You can view a full list of requirements in the Job and Person Profile (JPP), which you can find in the ‘How to apply’ section towards the bottom of this advert.  

If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. 

 

The team 

The Brokerage Team plays a key role in sourcing care services for individuals who have been assessed as having eligible needs. Acting as a central point of contact for social care placements in Suffolk, the team works across Adult and Community Services, maintaining close and regular collaboration with care providers, health and social care colleagues. A core focus of the team is to reduce delays by ensuring people receive timely access to the care and support they need.

The team is dedicated to promoting preventative outcomes, safeguarding vulnerable individuals, and ensuring that support is arranged as quickly and effectively as possible. This is delivered in line with key directorate operating models, including Supporting Lives, Connecting Communities, and Signs of Safety. 

Key relationships include

• Strategic contract and commissioning management teams
• Social workers and practitioners
• Health colleagues and partner teams
• Home First
• Care Providers across all care streams. 

  

Empowering Everyone 

We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.

 

For more information 

Please contact Zowie Easterbrook for a casual conversation. You can reach them by calling 01473 250868 or emailing zowie.easterbrook@suffolk.gov.uk.   

 

How to apply

Step 1 - Read the Job and Person Profile (Word).

Step 2 - Click ‘Apply Now’ to start your online application.

Step 3 - Upload a supporting statement indicating how you meet each of the criteria in the ‘Person Profile’ section of the JPP.  

• You should use the Supporting Statement template.  
• Please use Arial font size 11 and keep your statement to a maximum of two sides of A4. 

 

For guidance on completing your application, please see our How to Apply page.

We value authentic applications that showcase your genuine skills and experiences, so we encourage you to present your own work and ideas throughout the process. You can also read our Using AI in Your Application and Interview guidance to understand acceptable and unacceptable use of AI. If AI is used inappropriately, your application may not be progressed.

 

Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at recruitment@suffolk.gov.uk or 03456 014412.  You can find examples of possible adjustments on our Reasonable Adjustment pages. If you're invited to the next stage, you’ll have another chance to request adjustments.

 

Closing date: 11.30pm, 20 May 2026

 

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.  #LI-Hybrid 

 

 

As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.

In return, you’ll enjoy:

• up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
• membership of a competitive Local Government Pension Scheme (LGPS)
• travel, lifestyle, health and wellbeing benefits
• performance-related annual pay progression, in addition to an annual cost-of-living pay increase
• training and encouragement to expand your knowledge
• a variety of career development opportunities across our organisation
• diverse and active staff networks
• flexible working options, with the right to request flexible working from your first day

Plus lots more!

If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).