Role
The internal controls officer supports the loss prevention manager. This role involves operational & administration tasks focused on stock management across the owned store estate, database management, and cross collaboration with all departments to ensure effective loss prevention strategies & stock loss compliance. The role requires the candidate have extensive knowledge on retail stock and ordering best practice and can actively work closely with our colleagues and internal teams to ensure stock holding targets are being maintained whilst reducing stock loss.
Who should apply?
This position is ideal for someone who:
- Has a passion and deep knowledge of best practice stock management – you naturally enjoy implementing best practice systems at store level to ensure all aspects of stock are managed to mitigate stock loss
- Has an investigative mindset – you naturally enjoy analysing information, spotting inconsistencies, and uncovering root causes. Experience with investigative techniques is a strong advantage.
- Is highly discreet and trustworthy – confidentiality is essential. You must be dependable, discreet, and capable of handling sensitive information with absolute professionalism.
- Is detail‑driven and thorough – you notice the small things that others may miss and are committed to accuracy in reporting and documentation.
- Communicates clearly and confidently – you can engage with colleagues at all levels, from store teams to senior management, and present findings in a clear, structured manner.
- Thrives in a fast‑paced environment – you can manage multiple tasks, prioritise effectively, and adapt to changing situations.
- Is proactive and solution‑focused – you look ahead, identify risks early, and help develop practical solutions to prevent issues before they occur.
- Values teamwork and collaboration – you work well with others, support colleagues, and contribute positively to a culture of safety and compliance.
Key performance indicators (but not limited to)
Compliance
- Lead out on & collaborate on set stock holding targets by site working with our commercial team identifying risk lines / dead stock lines and bespoke ranges by store.
- Lead out on managing expired levels in stores by identifying trends & root causes and working closely with the commercial team to eliminate re-occurrence.
- Lead out on actively closing back areas in selected stores that are not needed for stock storage ensuring order to need is being implemented.
- Supporting the ICO in compliance on fire drills and fire wardens training.
- Supporting the ICO colleague training such as manual handling and cash handling policy.
- Supporting the ICO on owned store data base on fire and security legal requirement compliance and escalating non-compliance were applicable.
- Maintain & have available accurate records of stores incidents & investigations in conjunction with lpm as to mitigate company liability & and comply with human resource policy.
People
- Lead out on -site training in stock & ordering both for front of store and RX – track and report on same.
- Lead out on owned stores in hitting their stock holding targets by actively monitoring, reporting, and working closely with the commercial team and store colleagues
- Support the ICO in owned stores in implementing and training cash handling policy & loss preventions strategies were needed.
- Support the ICO for till users and access levels ensuring consistency maintained.
- Support the ICO owned store data base on key holding ensuring constantly maintained and accurate records.
- Support & assist & maintain records of security related training such as but not limited too – store open / close, theft & incidents & cash handling.
Operational
- Support LPM when required in carrying out store audits for compliance such as cash / theft and security & stock holding.
- Support when required in the implementation of loss prevention measures & processes in stores.
- Support the up skilling of store colleagues on any new processes and procedures being implemented.
- Support the ICO in the reporting & monitoring on cash working closely with our cash & banking division to ensure stores are not exceeding cash holdings target and report noncompliance monthly.
Loss prevention
- Lead out on identifying & reporting on stock inventory metrics in line with policy & processes & stock holding targets.
- Lead out on reporting and monitoring expired / damaged / theft and ensure processes in place for accurate recording and identifying trends for potential fraud in relation to stock recording.
- Support the ICO in identifying & reporting loss trends in relation to cash / safe balances were needed.
- Support the lpm were required potential fraud related investigations
- Assist & support lpm in producing / updating & maintaining company sop’s & official policy & procedures in relation to LP, maintain database for same were required.
- Support the lpm in undertaking a clean-up of all existing and or historical sops / policies that are redundant and maintain 1 database centrally were needed.
- Attend required meetings & build consensus / cross collaboration working with all stakeholders to ensure goals and objectives are being met.
Uniphar – who we are
With a workforce of more than 3000 employees spread across Ireland, United Kingdom, mainland Europe, mean, and the USA, Uniphar is a trusted global partner to pharma and MedTech manufacturers, working to improve patient access to medicines around the world. Uniphar provides outsourced and specialised services to its clients, leveraging the strong relationships with 200+ of the world’s best known pharmaco-medical manufacturers across multiple geographies, enabled by our cutting-edge digital technology and our highly expert teams. Uniphar is organised into three key divisions: supply chain retail & on demand, Uniphar med tech and Uniphar pharma.
Click here to find out more: about us - who we are | Uniphar
Culture at Uniphar
Uniphar is a combination of many businesses each with its own identity, culture, values, and ways of working. Our overarching culture narrative is inclusive of each of these stores. Uniphar lives and breathes four key pillars which unpin and support our culture.
We have a people first approach - we do the right thing. We support entrepreneurial spirit where adaptability, commitment & resilience is embodied in our way of working. We have a common purpose that connects our diversified businesses and people. Finally, trust is at the heart of how we operate.
Everything Uniphar does is enabled by our people and as we continue to grow domestically and internationally, we become more diverse. This diversity fuels our business and culture.
Sustainability
Sustainability is at the core of what we do and is deeply embedded in our business strategy. We want to contribute positively to the people and the world around us. Running our business in a sustainable way ensures that Uniphar will continue to prosper in the long-term. We are focused on ensuring that each of the five pillars of our sustainability strategy are a fundamental part of our decision-making process.
Please note that Uniphar is an equal-opportunity employer; we do not discriminate and welcome all responses.
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