Alorica Sales Executive – BFSI Vertical
About the Role
We’re looking for a high-impact, enterprise Sales Executive focused on the Banking, Financial Services, and Insurance (BFSI) vertical who thrives in complex sales environments and knows how to turn challenges into opportunities. This role is centered on new logo acquisition, requiring a hunter mindset, strategic prospecting skills, and the ability to build trusted relationships from the ground up within highly regulated industries.
You’ll combine consultative selling, industry expertise, and executive engagement to help BFSI organizations transform their customer experience through BPO solutions. If you are driven, resilient, and energized by opening doors and closing complex enterprise deals, you’ll be a strong fit for this role
Key Responsibilities
1. New Logo Acquisition & Pipeline Development (BFSI Focus)
- Identify, target, and penetrate net-new BFSI accounts, with a primary emphasis on new logo acquisition.
- Develop and execute strategic prospecting plans across banking, financial services, and insurance organizations, including cold outreach, networking, and industry engagement.
- Build and maintain a robust, high-quality pipeline through disciplined CRM management and consistent follow-up.
- Leverage market insights and industry trends to uncover whitespace opportunities within BFSI.
2. Consultative Solution Selling
- Translate complex BFSI client challenges into tailored BPO and customer experience solutions.
- Develop compelling value propositions supported by ROI models, cost efficiencies, and performance outcomes.
- Guide clients through the full buying journey, including solution design, onboarding expectations, SLAs, KPIs, and governance models.
- Position Alorica as a strategic transformation partner rather than a transactional vendor.
3. Executive Engagement within BFSI
- Build relationships with senior decision-makers and influencers (e.g., CXOs, operations leaders, digital and CX transformation executives).
- Deliver polished, insight-driven presentations that demonstrate deep understanding of BFSI priorities, including compliance, customer experience, and digital evolution.
- Establish credibility through industry knowledge, relevant case studies, and thought leadership.
4. Negotiation & Deal Management
- Lead complex deal cycles, managing pricing strategy, contract negotiations, and commercial structures.
- Navigate procurement processes typical within BFSI organizations, balancing compliance requirements with speed to close.
- Partner with legal, operations, and delivery teams to ensure solutions are commercially sound and operationally viable.
- Protect long-term value while closing high-impact agreements.
5. Cross-Functional Collaboration
- Work closely with internal stakeholders across solutions, operations, finance, and delivery to craft competitive proposals.
- Ensure proposed solutions align with BFSI regulatory expectations and client-specific requirements.
- Contribute to a high-performance sales culture through collaboration, knowledge sharing, and peer engagement.
6. Relationship Building & Sales Resilience
- Demonstrate persistence and resilience in opening new doors and re-engaging prospects within the BFSI vertical.
- Navigate objections with confidence, emotional intelligence, and professionalism.
- Build long-term trust with clients through transparency, consistency, and value-driven interactions.
Ideal Candidate Profile
Hunter Mentality with BFSI Focus
- Proven ability to break into new accounts and secure meetings within BFSI organizations.
- Highly self-motivated and proactive, with a strong drive to consistently exceed targets.
Strategic & Consultative Seller
- Skilled at diagnosing client needs and aligning solutions to industry-specific challenges.
- Strong storytelling ability to differentiate value in competitive environments.
Collaborative Dealmaker
- Thrives in team-based selling environments and leverages internal expertise effectively.
- Strong negotiation skills with a focus on sustainable, long-term partnerships.
Resilient & Results-Oriented
- Demonstrates persistence in long, complex sales cycles typical of BFSI enterprises.
- Maintains momentum despite setbacks and continuously drives pipeline growth.
Industry Expertise
- Strong understanding of BFSI trends, including regulatory environments, customer experience expectations, risk considerations, and digital transformation initiatives.
- Familiarity with BPO operations, contact center metrics, and service delivery models.
Experience & Qualifications
- 3–8 years of sales experience in BPO, CX solutions, or enterprise/solution-based selling.
- Demonstrated success in selling into BFSI organizations and acquiring net-new logos.
- Proven track record of meeting or exceeding sales targets in a hunting role.
- Strong executive presence with excellent communication, presentation, and influencing skills.
- Experience managing complex sales cycles within regulated industries is highly preferred.
- CRM proficiency (e.g., Salesforce, HubSpot).
- Bachelor’s degree preferred; equivalent experience considered.
What Success Looks Like
- Consistently builds and converts a pipeline of new BFSI opportunities.
- Establishes Alorica as a trusted partner within banking, financial services, and insurance clients.
- Delivers measurable growth through new logo wins and expansion opportunities.
WHY ALORICA?
Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work.
TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture—we build it, live it, and keep making lives better every day.
What We Offer:
- Competitive base pay with performance-driven incentives
- Comprehensive benefits including medical, dental, vision, and 401(k)
- Career development through Alorica Academy's open-access courses
- Real opportunities to grow within a global organization
- Access to our employee assistance program
- A collaborative, inclusive culture where innovation happens
Our Values
Bold – We challenge conventions and take smart risks
Relentless – We deliver results, no matter what it takes
Connected – We work as One Alorica because we're stronger together
True – We show up as our authentic selves, every single day
Ready to Join Us?
If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact, let's talk.
Apply today!
Equal Opportunity Employer – Veterans/Disabled
DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.
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