Introduction
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to ensuring a workplace where all employees can thrive professionally, while working towards harnessing the full potential of migration. Read more about IOM's workplace culture at IOM workplace culture | International Organization for Migration.
For the purpose of this vacancy, the following are considered first-tier candidates:
- Internal candidates
- Candidates from the following non-represented member states:
Bahamas, Barbados, Comoros, Congo (the), Cook Islands, Dominica, Federated States of Micronesia, Grenada, Guinea-Bissau, Holy See, Iceland, Israel, Kiribati, Marshall Islands, Namibia, Nauru, Palau, Saint Kitts and Nevis, Saint Lucia, Samoa, Sao Tome and Principe, Seychelles, Solomon Islands, Suriname, Tonga, Tuvalu, Vanuatu
Second tier candidates include:
All external candidates, except candidates from non-represented member states of IOM.
Organizational Context and Scope
Under the overall supervision of the Chief, Global Shared Services Centre (GSSC) Human Resources Hub (HR Hub) and the direct supervision of the HEAD, Human Resources Administration Unit (Local) (HRAUL), and in close collaboration with Regional Offices (Ros), Country Offices (COs), and Headquarters (HQ) Divisions, the Human Resources Officer will be responsible for the delivery of standardized, efficient, and client-oriented HR services under IOM’s global shared services model.
The incumbent will support multiple Cos and organizational units by ensuring timely, accurate, and compliant execution of HR processes in line with IOM policies, delegated authorities, service level agreements (SLAs), and internal control frameworks, while actively contributing to process harmonization, continuous improvement, and systems-enabled service delivery.
Under the overall guidance of the Head, HRAUL, the incumbent will be responsible for the following duties, with a strong emphasis on shared services operations:
Process Review and Optimization
- Lead the systematic review, redesign, and streamlining of HR processes delivered by the GSSC, ensuring consistency, efficiency, and scalability across client entities.
- Identify opportunities for automation, standardization, and simplification in line with global shared services best practices.
Service Performance and Governance
- Define and document Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for new and revised HR processes, ensuring clear accountability and measurable service delivery outcomes.
- Support continuous improvement by monitoring process performance and proposing corrective actions as needed.
Policy, Authority, and Compliance Mapping
- Assess and map policy implications arising from redesigned processes, in coordination with relevant policy focal points.
- Review and document the delegation of authority, ensuring alignment with revised processes, risk thresholds, and internal control requirements.
Systems and Digital Enablement
- Map and assess WAVE system implications of new or revised HR processes, in close liaison with system owners.
- Design and support the development of new electronic forms and workflow configurations in HR systems to enable streamlined and standardized processes.
- Identify and document ticketing system implications, including request categorization, routing, escalation paths, and reporting requirements, in coordination with GSSC systems focal points.
Standardization and Documentation
- Lead the standardization of HR templates across the GSSC, including but not limited to offers of appointment, contract amendments, and separation letters, ensuring compliance and consistency across client entities.
- Draft and maintain Standard Operating Procedures (SOPs) for each new or revised process, clearly defining roles, responsibilities, controls, and service timelines.
Approval Frameworks and Inter-Unit Coordination
- Draft and maintain a revised approval matrix reflecting updated processes, system workflows, and delegations of authority.
- Explore and promote synergies with HRAUI and other corporate HR stakeholders on common processes, tools, and service delivery models to avoid duplication and ensure harmonization across the organization.
Impact
The role directly contributes to the effectiveness of the Global Shared Services Centre by enhancing operational efficiency, improving service quality, strengthening compliance, and enabling scalable HR services through standardization and digital solutions.
Required Qualifications and Experience
Education
- Master’s degree in Human Resources, Business Administration, Industrial and Organizational Psychology, Social Sciences or a related field from an accredited academic institution with five years of relevant professional experience; or,
- University degree in the above fields with seven years of relevant professional experience.
Experience
- Working experience in administration of staff contracts and entitlements, interpretation and implementation of staff rules and regulations and development of HR guidelines;
- Previous working experience in an international organisation is an advantage;
- Previous working experience in Global Shared Services Centres is highly desirable; and,
- Familiarity with the UN common system or similar systems is an advantage.
Skills
- Ability to prepare clear and concise reports; and,
- A high degree of computer literacy is required, including A.I. tools.
Languages
IOM’s official languages are English, French, and Spanish.
For this position, fluency in English is required (oral and written). Working knowledge of another official UN language (Arabic, Chinese, French, Russian, and Spanish) is an advantage.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.
The incumbent is expected to demonstrate the following values and competencies:
Values - All IOM staff members must abide by and demonstrate these five values:
- Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
- Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
- Courage: Demonstrates willingness to take a stand on issues of importance.
- Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.
Core Competencies - Behavioural indicators – N/A
- Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
- Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
- Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.
Managerial Competencies - Behavioural indicators – N/A
- Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
- Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
- Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
- Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
- Humility: Leads with humility and shows openness to acknowledging own shortcomings.
Notes
Internationally recruited professional staff are required to be mobile. Please refer to this link for guidance on IOM Job Category.
Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members.
Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, security clearances.
Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
IOM only accepts duly completed applications submitted through the IOM e-Recruitment system (for internal candidates link here). The online tool also allows candidates to track the status of their application.
Only shortlisted candidates will be contacted.
For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies
