Box Office/Visitor Services Manager

Description

SUMMARY:

The Roy and Edna Disney/CalArts Theater (REDCAT) seeks a Box Office/Visitor Services Manager for its flexible 180-270 seat performance space in of the Walt Disney Concert Hall complex in downtown Los Angeles. This full-time, nonexempt position reports to the Deputy Executive Director & Curator and is responsible for managing, developing, and implementing creative and efficient ticketing operations, visitor experience, and customer-service driven systems for phone, web and walk-up ticket sales.

Qualifications

ESSENTIAL JOB FUNCTIONS

• Oversee all aspects of ticketing services, on-line and in person, including subscription packages, memberships and single ticket sales.
• Serve as front-end coordinator for box office and show and event attendants, as an articulate spokesperson interfacing with REDCAT patrons and visitors.
• Track ticketing and audience data, financial records, and box office statistics to provide routine reporting for marketing and fundraising efforts.
• Hire, train and manage additional box office and front-end staff as needed.
• Work with production team and relevant managers to assure a streamlined night-of-show experience for the audience.

REQUIREMENTS: 

Skills/Abilities:

• Demonstrated passion for contemporary performance and visual art. 
• Willingness to work a flexible schedule including evenings and weekends.
• Ability to lead and supervise while working effectively within a team.
• Excellent customer service and phone skills, and ability to work under pressure.
• Spanish language skills a plus.

QUALIFICATIONS:

Education:

• Minimum High School Diploma/GED.

Experience:

• Minimum of two years' experience working in a professional non-profit box office.
• Experience with ticketing and management computer systems such as Audience View and Tessitura.

Application Instructions

This position is available immediately.  If you are interested, please follow the link to Interfolio below:

Box Office/Visitor Services Manager - ID:100779

Equal Employment Opportunity Statement

California Institute of the Arts shall abide by the requirements of 41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other status protected under federal, state, or local law.