Job Overview
Performs administrative and office support activities providing customer service, clerical, secretarial, processing and/or internal Financial related duties, which may require varying degrees of independent judgment. Positions in this series will report to a Department Director or an Assistant County Administrator.
Starting Salary
$45,011 - $58,510
Ideal Candidate
The ideal candidate brings at least three years of experience providing senior-level administrative and operational support in a fast-paced, high-demand environment. This role supports executive leadership, department managers, and/or directors across a broad range of functions.
Key experience includes managing complex calendars and email communications, supporting departmental payroll processes, administering PCard transactions, coordinating office supply procurement, and processing non-financial transactions and travel documentation within an Oracle system.
The successful candidate demonstrates strong organizational skills, exceptional attention to detail, and the ability to manage multiple competing priorities while maintaining accuracy, efficiency, and professionalism under pressure. A commitment to excellent customer service, along with strong written and verbal communication skills, is essential.
Proficiency in Microsoft Office applications, including Word, Excel, and Outlook (email and calendar management)—is required, with the ability to effectively leverage these tools to support high-level administrative and operational functions.
Core Competencies
- Customer Commitment - Proactively seeks to understand the needs of the customers and provide the highest standards of service.
- Dedication to Professionalism and Integrity - Demonstrates and promotes fair, honest, professional and ethical behaviors that establishes trust throughout the organization and with the public we serve.
- Organizational Excellence - Takes ownership for excellence through one's personal effectiveness and dedication to the continuous improvement of our operations.
- Success through Teamwork - Collaborates and builds partnerships through trust and the open exchange of diverse ideas and perspectives to achieve organizational goals.
Duties and Responsibilities
Note: The following duties are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Depending on assigned area of responsibility, incumbents in the position may perform some or all of the activities described below.
- Independently performs a wide variety of paraprofessional administrative, secretarial and confidential functions and duties supporting a director or agency head.
- Manages and closely monitors director’s or agency head’s calendar; schedules and coordinates appointments, conferences and itineraries; makes travel and lodging arrangements; completes travel reimbursement documentation.
- Initiates and schedules tentative appointments for director or agency head; reserves venue, coordinates attendees; assembles handout materials, slideshow presentations and equipment.
- Reviews outgoing correspondence for internal consistency and proper conformance with administrative policies, approvals and signatures, as well as formatting, grammatical construction and typographical errors.
- Initiates and composes agendas, minutes, correspondence, memos, spreadsheets, logs, invoices, and reports in final form, for approval or signature of director or agency head.
- Interprets, recommends and implements improvements to administrative policies and internal workflow procedures.
- Independently determines for the director or agency head, priority status and special attention to important matters received or observed, such as incoming postal mail, electronic mail, correspondence, statements, face-to-face customers, phone calls and internal staff actions.
- In the director or agency head’s absence, ensures that requests for action or information are completed or referred to appropriate staff member or area of responsibility; determines whether director or agency head should be notified of high-priority or emergent matters.
- Makes recommendations and advises director or agency head on budgetary matters concerning office expenditures, such as equipment and supplies and monetary benefits, such as payroll, salary, and overtime.
Independently processes, coordinates and adjusts payroll, timekeeping, schedules and leave requests for department or agency. - Accesses, secures and monitors restricted, sensitive and confidential records or information to include but not limited to records involving- personnel, payroll, medical, performance or disciplinary.
- May provide supervision, guidance, training, and review the work of subordinate administrative/clerical and administrative/secretarial staff to ensure accuracy, completion, timeliness and corrective action, as needed.
- May serve as representative and liaison for director or agency head by disseminating directives, instructions, assignments and following-up on the status of time sensitive items within the department or agency.
- May meet with customers, special interest groups, high-ranking officials, unions and others on behalf of director or agency head; or other professional staff, committee, council or board members.
- Performs other related duties as required.
Job Specifications
- Knowledge of policies, procedures, precedents, regulations, executive orders, and rules of assigned department or agency.
- Knowledge of executive administration, such as word processing, managing files and records, transcription, designing forms and other related procedures.
- Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition and grammar.
- Knowledge of principles and processes for providing customer service, such as assessing customer needs, meeting quality standards for service, and evaluating customer satisfaction.
- Skill in communication and effective writing.
- Skill in using logic and reasoning to identify complex problems and evaluate and implement alternative solutions, conclusions or approaches.
- Ability to use discretion and independent judgment in evaluating information.
- Ability to transcribe documents and information from different sources.
- Ability to serve the public and represent the department director or agency head with courtesy and professionalism.
- Ability to effectively lead or supervise lower level administrative/clerical and administrative/secretary staff.
Physical Requirements
- This job is performed in a professional office environment
- This job is largely a sedentary role
- Open filing cabinets, and bend/stand as necessary.
Work Category
- Sedentary work ‐ Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.
Minimum Qualifications Required
- Bachelor's degree in the related area; AND
- Three years of administrative/secretarial experience; OR
- An equivalent combination of education (not less than a high school diploma/GED), training, and experience that would reasonably be expected to provide the job-related competencies noted above.
Emergency Management Responsibilities
In the event of an emergency or disaster, an employee may be required to respond promptly to duties and responsibilities as assigned by the employee’s department, the County’s Office of Emergency Management, or County Administration. Such assignments may be for before, during or after the emergency/disaster.
Additional Job Requirements
A department, depending on the nature of its mission and operations, may require that employees in all or certain positions in this job classification:
- Maintain the ability to pass the background checks required for the position. These background checks may include but are not limited to:
- Criminal History Background Check using Florida Department of Law Enforcement (FDLE) Criminal Justice Information Services (CJIS)
- Level 1 and Level 2 Background screening (Ch. 435 Florida Statutes)
- Child Abuse, Abandonment and Neglect Record Check using the State Automated Child Welfare Information System (SACWIS)
- Sex Offender and Sexual Predator record check using the list maintained by the Florida Department of Law Enforcement (FDLE)
2. Possess the necessary job-related license(s) or certification(s) that may include possession of a Florida Driver License (Class E).
Career Progression
Employees in this classification that acquire the competencies and minimum qualifications for the next tier will be able to apply for promotional opportunities through a competitive selection process. Employees will not automatically be upgraded to the next tier. Reclassifying a position is based on business need and financial impact and is not based solely on the job competencies or qualifications of the incumbent.
