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FAO seeks gender, geographical and linguistic diversity in its staff and international consultants in order to best serve FAO Members in all regions.
Organizational Setting
The Food and Agriculture Organization of the United Nations (FAO) contributes to the achievement of the 2030 Agenda through FAO’s Strategic Framework by supporting the transformation to MORE efficient, inclusive, resilient and sustainable agri-food systems, for better production, better nutrition, a better environment, and a better life, leaving no one behind.
The Shared Services Centre (SSC) is a centre of excellence focused on the delivery of high quality and cost-effective administrative services for FAO globally. The SSC ensures the management of quality assurance activities associated with its transactional processes and service delivery; continuously improves the satisfaction of its customers, internal or external, while pursuing a continuous improvement agenda that will drive up service excellence while driving down the costs of service delivery through process standardization, process automation and self-service capabilities.
The HR Specialist will be based in the FAO Shared Services Centre located in Budapest, Hungary.
Please note that this role requires office attendance.
Reporting Lines
Under the general supervision of the Human Resources Officer, Shared Services Centre, Budapest, and the direct supervision of the Human Resources Associate, the incumbent will perform a variety of complex human resources support duties related to the employment and servicing of international affiliate workforce as assigned.
Technical Focus
Compliance and service delivery in the field of human resources. The incumbent ensures quality, transparency and consistency of data and processes within their area of responsibility and contributes to the smooth functioning of human resources operations.
Tasks and responsibilities
• Provide the delivery of comprehensive human resources support services related to the contract management and administration of entitlements and benefits for International Affiliate Personnel;
• Ensure compliance with relevant policies and regulations as well as transparency and consistency of transactions and procedures;
• Review, maintain and update confidential personnel information, records and files; ensure completeness and accuracy of records;
• Analyze cases, research and provide solutions that are in line with the existing policies;
• Handle non-routine and complex cases;
• Collect and research background information; draft correspondence, reports and statistics related to all human resources functions as appropriate;
• Participate in ad hoc assignments on data quality and specific projects on streamlining processes and procedures;
• Provide information to clients regarding HR procedures via various platforms (e-mail, Service Now);
• Continuously monitor and process cases in Service Now within Service Level Agreement;
• Train unit newcomers and share knowledge of processes to ensure high standard of service delivery;
• Report to the supervisor any irregularities and inconsistencies from existing regulations or standard system performance;
• Perform other related duties as required.
CANDIDATES WILL BE ASSESSED AGAINST THE FOLLOWING
Minimum Requirements
• High school diploma
• 1 year of relevant experience in administrative and human resources support work
• Working knowledge (full proficiency - level C) of English
• National of Hungary or resident of the country with a valid work permit
FAO Core Competencies
• Results Focus
• Teamwork
• Communication
• Building Effective Relationships
• Knowledge Sharing and Continuous Improvement
Technical/Functional Skills
• Extent and relevance of experience of using corporate computerized administrative systems such as Oracle to process and analyze data
• Good knowledge of communication and documentation standards
Selection Criteria
• Knowledge of another FAO official language (Arabic, Chinese, French, Russian or Spanish) would be an asset
Please note that all candidates should adhere to FAO Values of Commitment to FAO, Respect for All and Integrity and Transparency.
ADDITIONAL INFORMATION
• FAO does not charge a fee at any stage of the recruitment process (application, interview meeting, processing)
• Applications received after the closing date will not be accepted
• Please note that FAO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed at http://www.whed.net/
• For additional employment opportunities visit the FAO employment website: http://www.fao.org/employment/home/en/
• Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.
HOW TO APPLY
• To apply, visit the recruitment website at Jobs at FAO and complete your online profile. We strongly recommend that your profile is accurate, complete and includes your employment records, academic qualifications, and language skills
• Candidates are requested to attach a letter of motivation to the online profile
• Once your profile is completed, please apply, and submit your application
• Candidates may be requested to provide performance assessments and authorization to conduct verification checks of past and present work, character, education, military and police records to ascertain any and all information which may be pertinent to the employment qualifications
• Incomplete applications will not be considered
• Personal information provided on your application may be shared within FAO and with other companies acting on FAO’s behalf to provide employment support services such as pre-screening of applications, assessment tests, background checks and other related services. You will be asked to provide your consent before submitting your application. You may withdraw consent at any time, by withdrawing your application, in such case FAO will no longer be able to consider your application
• Only applications received through the FAO recruitment portal will be considered
• Your application will be screened based on the information provided in your online profile
• We encourage applicants to submit the application well before the deadline date.
If you need help or have queries, please create a one-time registration with FAO’s client support team for further assistance: https://fao.service-now.com/csp
FAO IS A NON-SMOKING ENVIRONMENT
