Front Desk Coordinator

Description

General Overview

Our goal at the University of Washington Bothell Quantitative Skills Center (QSC) is to help students build confidence in their quantitative skills. This makes our coordinators an integral part of our team as they set the tone for the center. Our coordinators assist students who visit QSC and manage the electronic queue.

Educational Benefits

Personal and professional development opportunities include: deepening communication, organization, negotiation and leadership skills. Experience in the QSC helps prepare students for working in professional settings or leadership roles.

Typical Duties and Responsibilities

QSC Coordinators report to the Manager of the QSC and work closely with other QSC staff.Coordinators are expected to:

• Maintain a positive and professional attitude
• Welcome and assist students
• Respond to inquiries regarding QSC services
• Manage the electronic tutoring queue
• Schedule online tutoring sessions
• Coordinate tutor schedules for special events, trainings, and meetings
• Manage student resource and checkout system
• Maintain office supply inventory
• Attend mandatory trainings
• General administrative tasks
• Other duties as assigned

Qualifications

Minimum Qualifications

• Strong interest providing quality customer service to peers
• Possess excellent problem solving skills, and be able to balance several duties at one time
• Currently enrolled student at UW Bothell in good academic standing
• Excellent communication and interpersonal skills; ability to work with diverse students, coworkers, supervisors and others in a friendly, courteous manner
• Ability and desire to work independently, take initiative, and manage projects
• Able to commit for at least one academic year
• Attend mandatory staff meetings (held on select Fridays from 9:00-10:00 am or Thursdays from 3:30-4:30pm)
• Proficiency with Microsoft Word or Google Docs

Desired Qualifications

• Customer service experience
• Public speaking experience
• Familiarity with Microsoft or Google office products, and graphic design software

Under Washington State Governor Inslee's Proclamation 21-14.2, UW student employees must be vaccinated against COVID-19 or obtain an approved medical or religious exemption. Your employment is contingent upon proof that you are fully vaccinated or qualify for an exemption. 

All new student employees must also complete UW's online Title IX course about preventing and responding to sex-and gender-based violence and harassment.

Application Instructions

1. Submit your resume or curriculum vitae.
2. Submit an unofficial transcript
3. Complete section 1 of the Student Employment Form
4. Submit a cover letter that addresses the following questions:

• Why do you want to work in the QSC?
• How could you contribute to the mission and goals of the QSC?
• Please read about UW Bothell’s commitment to diversity and inclusion.  What experience would you bring to this position that would guide your work with diverse students and staff?

All applicants are strongly encouraged to meet with an advisor in the Career Center (www.uwb.edu/careers/appointments) and/or a peer consultant in the WaCC (www.uwb.edu/wacc/signup) to receive feedback on their application materials.

For more information, contact Laura Hollingsworth at lholling@uw.edu.

Equal Employment Opportunity Statement

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.

Diversity is a core value of University of WA Bothell.  We believe the power of diversity enriches all of us by exposing us to a range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions. To learn more, read our Diversity Statement.