Coordinates the communication activities for the nursing unit and models exemplary performance standards of customer service for patients, families and internal customers. Maintains patient care records and related documentation as determined by Health Information Management and Unit Support Services. Performs clerical duties for a specific unit. Performs receptionist responsibilities and tasks which ensure efficient operation of a Unit Communication Center.
Qualifications
Minimum Education High School Diploma or GED (Required) Associate's Degree and/or some college (Preferred)
Minimum Work Experience 1 year In a healthcare environment (Required)
Required Skills/Knowledge Computer knowledge and proficiency required. Basic MS Word skills. Excellent organizational, analytical and communications skills required. Legible handwriting. Attention to detail. Basic mathematics skills. Ability to interact with all levels of staff, patient and visitors with tact and diplomacy . Ability to respond quickly to specified emergency situations in other areas of the Hospital when needed. Follow all Hospital / Departmental policies/procedures. Remain on unit during assigned shift, notifying Charge Nurse and appropriate staff members when leaving the unit for patient care related errands. Use designated staff areas for eating, smoking, and socializing (performed only during assigned breaks). Leave patient care area when assigned shift is completed, replacement staff member is present, and report is given. Work area is left in a neat and organized fashion. Use downtime productively during shift.
Functional Accountabilities Communication Link between Patients/families and Health Care Staff
Greet patients, families, healthcare staff and visitors in a friendly , approachable manner .
Speak to the patient/family at a level appropriate to their level of understanding.
Provide information in a helpful, collegial and/or caring manner and follow up on requests for information as needed.
Communicate effectively among all disciplines and contribute to problem solving issues on the unit effectively and collaboratively .
Communicate concerns or issues to the Charge Nurse/Coordinator or Unit Manager.
Answer telephone calls in a professional, timely manner, and with a consumer-oriented approach.
Relay information and messages in an accurate and timely manner.
Maintain all communication boards.
Follow procedures for visitors policy .
Assist in mail distribution to clinical staff on unit.
Performs Operational Duties
Coordinate admissions, discharges and transfers with the Bed Control Office and the Admissions/Discharge Nurse Coordinator .
Discharge patients in computer system per protocol, immediately after patient leaves.
Verify bed status and placement of patients in a collaborative manner and contact the Charge Nurse with bed placement issues promptly.
Verify empty bed status report with the Charge Nurse each shift according to policy; maintain accurate census and bed control; and communicate environmental needs as appropriate.
Maintain bed/crib par levels.
Maintain environment of care by making rounds on unit.
Use PSS (staffing) system to enter census data each shift as directed.
Fax PSS flow sheets daily according to proper procedure.
Provide a written and oral report for the oncoming Unit Communications Associate at the end of the shift.
Follow procedures for visitor policy
Maintain a clean and orderly work environment.
Assist Unit Manager with the collections of Patient Satisfaction Surveys.
Assist in mail distribution to clinical staff on the unit.
Assisting with Patient Care-Related Activities
Answer call bells in a professional manner and with a consumer-oriented approach.
May assist in Unit Orientation for patients / families.
May assist with making requests for supplies of patient care needs.
Health Information Management
Fax orders to pharmacy per procedure.
Maintain downtime box and follow downtime procedures including but not limited to faxing orders to the appropriate department.
Prepare charts for surgery , special procedures, transfers and discharges according to established guidelines.
Maintain confidentiality at all times.
Maintains Unit Supplies equipment
Maintain proper PAR levels of supplies on the Nursing Unit.
In collaboration with the Unit Manager , verify all supply/equipment orders according to established budget parameters.
Use E-Works accurately to complete all orders appropriately .
Maintain supply/equipment log per unit protocol.
Monitor and organize supplies in designated storage areas.
Ensure that computer systems are properly plugged in at each station and clean equipment if necessary.
Initiate communication for fixing equipment including but not limited to Hill Rom Call Bell system, Computer system, and Phones.
Initiate the patient charge system according to procedure and downtime supply boxes.
Work closely with Charge Nurse/Coordinators to maintain organized unit environment of care.
Safety
Speak up when team members appear to exhibit unsafe behavior or performance
Continuously validate and verify information needed for decision making or documentation
Stop in the face of uncertainty and takes time to resolve the situation
Demonstrate accurate, clear and timely verbal and written communication
Actively promote safety for patients, families, visitors and co-workers
Attend carefully to important details - practicing Stop, Think, Act and Review in order to self-check behavior and performance
