Job Overview
We are looking for an experienced and proactive Team Lead – Benefits & EOR Services to oversee payroll operations, employee benefits administration, compliance management, invoicing coordination, and client support functions.
The ideal candidate will lead the Benefits & EOR team, ensure operational efficiency, maintain compliance standards, and drive high-quality service delivery while coordinating closely with internal departments and external clients.
Key Responsibilities
Team Management & Operations
- Lead and supervise the Benefits & EOR operations team to ensure smooth daily operations
- Monitor team performance, task allocation, and service delivery timelines
- Provide guidance, training, and operational support to team members
- Identify operational gaps and implement process improvement initiatives
Payroll & Financial Coordination
- Oversee payroll coordination, reconciliation, and salary disbursement processes
- Ensure accurate preparation of payroll-related invoices and financial records
- Coordinate with Finance, Sales, Legal, and Compliance teams for smooth operations
- Monitor billing accuracy and timely client invoicing
HR Operations & Documentation
- Supervise employee onboarding documentation including contracts, letters, and personnel files
- Ensure proper maintenance of employee records and HR documentation
- Manage employee verification requests, pay slips, and employment confirmations
Compliance & Employee Benefits
- Ensure compliance with EOBI, Social Security, insurance, and labor regulations
- Oversee insurance registrations, renewals, and cancellations
- Support statutory reporting and compliance documentation
- Coordinate internal and external audit requirements
Client Management & Service Delivery
- Act as the focal point for client escalations and operational coordination
- Ensure timely resolution of employee and client queries related to payroll, compliance, and benefits
- Maintain strong client relationships to enhance satisfaction and retention
- Prepare MIS reports and operational updates for management review
Core Areas of Responsibility
- Team Leadership & Operations Management
- Payroll Coordination & Processing
- HR Operations & Employee Documentation
- Compliance Management (EOBI, Social Security, Insurance)
- Client Relationship Management
- Invoicing & Financial Coordination
- Reporting & MIS Management
Required Qualifications
- Bachelor's or Master's degree in Business Administration, HR, Finance, or related field
- 7–10 years of experience in HR Operations, Payroll, Benefits Administration, or EOR Services
- Prior team handling or supervisory experience preferred
- Strong command of MS Office, especially Excel
- Excellent communication, leadership, and coordination skills
- Ability to work in a fast-paced and deadline-driven environment
Preferred Skills
- Strong analytical and problem-solving abilities
- Knowledge of labor laws, payroll practices, and compliance regulations
- Experience working with HRIS / Payroll systems
- Strong stakeholder and client management capabilities
