Pharmacovigilance Project Manager (Remote)
Position Summary
The Pharmacovigilance Project Manager / Project Lead is a senior client-facing professional responsible for the end-to-end operational management of one or more assigned pharmacovigilance client accounts at Med Communications. The role serves as the primary interface between the client and the MC PV team, ensuring the timely, high-quality, and fully compliant delivery of all contracted pharmacovigilance services across case management, periodic reporting, signal detection, risk management, and related regulatory activities.
Operating at a senior level within the PV department, the PV Project Manager / Project Lead combines strong scientific and regulatory knowledge with exceptional project management, communication, and stakeholder management capabilities. The role does not carry direct line management responsibility but exercises functional oversight of PV Specialists and Sr. PV Specialists assigned to the project, coordinating their workload, guiding their day-to-day activities, and supporting their professional development within the context of the client engagement. The role reports directly to the Global Head of Pharmacovigilance and Drug Safety.
Essential Functions
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.
Essential Functions Statement(s):
Client and Account Management:
- Serve as the primary point of contact for all communications between the client and the MC PV team, ensuring professional, accurate, and timely responses to all client enquiries and requests.
- Build and maintain a strong, trust-based relationship with client stakeholders, including the client's pharmacovigilance, regulatory, medical, and quality teams, as applicable
- Coordinate, schedule, and lead regular client meetings, teleconferences, and governance reviews; prepare agendas, minutes, and action items and ensure timely follow-up on all open items.
- Immediately escalate to the Global Head of PV and PVQM any breach in normal execution of contracted activities, service-level deviations, or issues that could impact the client's regulatory compliance position.
- Identify opportunities for additional services or expanded scope within existing client engagements and communicate these to the Global Head of PV.
- Coordinate the onboarding of new clients or new product additions, including the organisation of training curricula, implementation plans, and system access for the assigned PV team, in collaboration with the PVQM.
Operational Project Management:
- Oversee and coordinate the day-to-day PV activities of the assigned project team — including case processing, literature review, periodic and aggregate reporting, signal detection, and risk management — ensuring all activities are executed in compliance with applicable SOPs, client-specific procedures, and regulatory requirements (EMA GVP, ICH, FDA, UK MHRA, and others as applicable).
- Plan, monitor, and adjust resource allocation across the assigned project team to ensure adequate coverage, equitable workload distribution, and consistent delivery of contracted service levels.
- Maintain and regularly update project documentation, tracking tools, and network files to ensure completeness, accuracy, and accessibility for all relevant team members.
- Monitor project-level metrics and Key Performance Indicators (KPIs), identify trends or risks, and proactively implement corrective measures in collaboration with the Global Head of PV.
- Coordinate directly with the PVQM and relevant internal stakeholders regarding any updated client operational procedures, regulatory changes, or system modifications requiring team training or process updates.
- Communicate and ensure integration of PV activities with key stakeholders for the client, including the PV Physician, the Qualified Person Responsible for Pharmacovigilance (QPPV), and other relevant parties.
- Collaborate with other MC departments — including Medical Information, Quality, IT, and Finance — as required to deliver seamless service to the client.
Functional Team Oversight and Development:
- Exercise functional oversight of PV Specialists and Sr. PV Specialists assigned to the project, providing day-to-day guidance on task prioritisation, follow-up handling, and adherence to client procedures, without holding formal line management accountability.
- Coordinate the development and delivery of training curricula and onboarding plans for newly assigned team members, ensuring all required training is documented and completed prior to task initiation, in collaboration with the PVQM.
- Mentor and coach team members on PV operations, client expectations, and professional best practices, fostering a culture of accuracy, accountability, and continuous improvement.
- Provide input to the Global Head of PV on team performance, development needs, staffing requirements, and resource planning for the assigned client portfolio.
Scientific and Regulatory Contribution:
- Maintain a thorough working knowledge of relevant PV terminology, ICH guidelines (E2A–E2F, E2C(R2)), EMA GVP Modules, FDA requirements, and UK MHRA guidance, applying this knowledge to ensure the regulatory integrity of all project deliverables.
- Liaise with the PV Physicians and PVMW Manager or other relevant functions, as applicable, for scientific information exchange pertaining to case assessments, signal evaluation outcomes, and benefit-risk implications relevant to the client's products.
- Support the role of the QPPV in relation to regulatory reporting obligations and safety communications as required by the client engagement.
- Regularly attend process or product training sessions to maintain awareness of and knowledge of relevant regulatory and scientific updates.
Quality and Compliance:
- Maintain inspection and audit readiness for all assigned project activities at all times; actively support Quality Assurance in internal and external audits, including preparation, hosting, and CAPA follow-up.
- Collaborate with the PV Quality Manager (PVQM) and other quality roles to ensure applicable SOPs are executed as required across the assigned project team.
- Monitor compliance against project and departmental goals; identify and report deviations from procedures and collaborate in the development, implementation, and timely closure of Corrective and Preventive Actions (CAPAs).
- Provide regular compliance status reports to the Global Head of PV and PVQM and, where required, to the client.
- Create, review, and provide feedback on Quality Management System documents in collaboration with the Global Head of PV and the PVQM.
- Identify opportunities for process improvement and efficiency across PV operations and contribute to the development, implementation, and maintenance of optimised procedures.
- Participate in or lead process improvement initiatives related to automation, system upgrades, or integration of safety systems as applicable.
- Comply with all applicable guidelines, policies, legal, regulatory, and compliance requirements.
- Perform other pharmacovigilance activities as requested.
POSITION QUALIFICATIONS
Competency Statements
- Excellent working knowledge of relevant PV terminology, ICH guidelines (E2A–E2F, E2C(R2)), GCP, GVP Modules, and applicable regulatory requirements across EU, US, and UK jurisdictions.
- Project Management — demonstrated ability to plan, prioritise, and coordinate multiple concurrent client activities and deliverables across a cross-functional team, within a regulated environment.
- Client Management — proven ability to represent MC professionally, manage client expectations, and build productive, long-term working relationships with client stakeholders at all levels.
- Leadership and Influence — ability to provide functional direction, motivate, and develop a project team without formal line management authority; strong influencing and negotiation skills.
- Accountability — ability to accept responsibility and account for his/her actions and those of the project team within the scope of the engagement.
- Accuracy — ability to perform work accurately and thoroughly, maintaining high standards of quality in a regulated, deadline-driven environment.
- Analytical Skills — ability to assess complex operational and regulatory situations, identify root causes, and drive resolution.
- Detail Oriented — ability to pay close attention to the details of project deliverables, compliance documentation, and client communications.
- Problem Solving — ability to identify and proactively address operational, regulatory, and relationship challenges.
- Active Listening — ability to actively attend to, convey, and understand the comments and questions of clients, team members, and internal stakeholders.
- Written Communication — ability to communicate clearly and concisely in writing across a range of formats including client correspondence, project plans, compliance reports, and SOPs.
- Oral Communication — ability to communicate complex PV and project management matters effectively to diverse internal and external audiences.
- Customer Oriented — ability to address client needs while adhering to MCI's procedures, standards, and quality requirements.
- Self-Motivated — ability to work with initiative, manage competing priorities, and drive outcomes independently in a fast-paced, matrixed environment.
- Organised — possesses the trait of being well organised and following systematic methods of managing project activities, documentation, and communications.
- Working Under Pressure — ability to complete assigned tasks and maintain quality standards under stressful conditions and tight regulatory timelines.
- Ethical — ability to conform to a set of values and accepted standards; maintains the highest levels of integrity in all client and regulatory interactions.
- Demonstrated ability to work effectively in a matrix environment.
- Fluent in English; proficiency in additional languages is an advantage.
SKILLS AND ABILITIES
Education: Advanced degree in life sciences (PharmD or MD preferred), or a relevant equivalent combination of education and pharmacovigilance experience.
Experience: Minimum of five years of pharmacovigilance experience, including at least two years in a project management, project lead, or client-facing account management role at a PV vendor, CRO, or pharmaceutical company. Demonstrated ability to manage complex, multi-product client accounts across multiple PV domains (case management, periodic reporting, signal detection, risk management) is required. Experience with drugs, biologics, vaccines, and/or devices is preferred.
Computer Skills: Proficiency with safety databases (Oracle Argus Safety, ArisG LifeSphere, Veeva Safety, AB Cube SafetyEasy), Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), and project management or tracking tools required. Familiarity with literature search platforms (Embase, OvidPV, PubMed) and document management systems is an advantage.
Other Requirements: Working knowledge of global legal, regulatory, and compliance requirements applicable to pharmacovigilance across multiple jurisdictions (EU, US, UK, ICH). Experience supporting or managing regulatory agency interactions and audit/inspection preparation is preferred.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.
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