University of Colorado Anschutz Medical Campus
Asst Resident Director
🇺🇸Colorado Springs, Colorado, United States3 days ago
$40,209 – $46,045ExecutiveFull Time
Assistant Resident Director
Residence Life and Housing
Elevate Your Career at UCCS: Innovate, Inspire, and Impact in the Rockies!
Who We Are
Rooted in research. Connected to Colorado and powered by YOU!
We’re hiring an Assistant Resident Director and a Resident Director in Residence Life & Housing at the University of Colorado Colorado Springs.
Join a team committed to building residential communities where students from a wide range of backgrounds live, learn, and thrive.
Our live-in teams--including our Assistant Resident Directors and Resident Directors--mentor student leaders, support students in need and help shape an inclusive residential experience for a growing and increasingly diverse student population.
These live-in positions are based in Colorado Springs — Colorado’s second-largest and one of its fastest-growing cities.
Living here means access to:
🎭 Arts, music, and cultural events on campus and across the region
🍽 Food and cuisine from all over the country (Whataburger and In-N-Out in the same day? No problem!)
🎰 Historic entertainment and culture in Cripple Creek
🏙 Big city amenities just an hour away in Denver, including professional sports teams like the Broncos 🏈, Nuggets 🏀, Avalanche 🏒 and Summit ⚽️
🏞 Recreation, nature, and iconic mountain views near Pikes Peak
This is a great opportunity if you’re passionate about student development, inclusive community building, and would like an opportunity to enhance your leadership in residence life!
Colorado Springs, CO
Assistant Resident Director – Residence Life & Housing
The University of Colorado Colorado Springs (UCCS) is a premier educational institution that prides itself on academic excellence, research, and community engagement and is actively seeking an Assistant Resident Director to join our team! UCCS is committed to academic excellence, professional development, and fostering an environment that supports innovation and student success.
At the base of the Rocky Mountains, Colorado Springs is captivated by its stunning landscapes, making it a paradise for nature lovers. This city is more than its scenery—a mosaic of history, arts, and a vibrant tech scene. We invite you to join a community that cherishes outdoor adventure as much as forward-thinking growth, an exceptional setting for both career and lifestyle.
Salary Range: $40,209 - $46,045 annually. Compensation will be commensurate upon experience and qualifications. This position is Exempt from the Fair Labor Standards Act (FLSA) overtime provisions.
Work Location: On-Site
At UCCS, our employees are our most valued asset. We're proud to offer:
Summary
The University of Colorado Colorado Springs (UCCS) on-campus residential housing offers students two distinct Villages, that are home to the full spectrum of UCCS students. Establishing life-long friends, connections, and memories is what makes on-campus living an integral part of the UCCS Mountain Lion experience.
The Assistant Resident Director (ARD) will lead front desk and mail operations for the department including development and implementation of front desk and mail room procedures, operations, and training. This includes ensuring service excellence and engagement through the front desk and mail room operations. Additionally, ARDs will assist Resident Directors and other professional staff in the department with coordinating RA training, events, policies, procedures, and daily operations. The Assistant Resident Director will be required to live on campus to support our student residential population and serve as part of an on-call rotation with other professional staff.
Essential Functions
The duties and responsibilities of the position include, but are not limited to:
Organize and support the front desk and mail operations of both villages
Supervise student staff including: 1 lead Front Desk Assistant (lead FDA) up to 5 Front Desk Assistants (FDAs) and up to 5 Mail Clerks.
Maintain package and mail delivery in the “StarRez” software system.
Maintain mail room standard operating procedures.
Maintain positive working relationships with all Residence Life and Housing professional staff and student staff.
Maintain positive working relationships with Campus Services/Facilities Services, UCCS Police, Dean of Students office, Recreation and Wellness, and other campus departments as needed.
Ensure the mail room is always clean and organized.
Ensure proper parcel procedures, laws, and guidelines are followed when handling packages.
Serve as primary point of contact for inventory of supplies, storage rooms, technology, and other departmental property.
Cultivate and maintain a positive living environment that supports academic achievement, personal growth, engagement, belonging, and retention.
Support development and delivery of an engaging and enriching residential experience tailored to the specific demographics of the residential population.
Promote and facilitate residents' personal development through programming, workshops, and one-on-one interactions that foster a sense of community and belonging.
Educate staff and students on policies and procedures, and how to respect the rights of others through community standards.
Encourage resident involvement in events, programs, and leadership opportunities
Maintain a high degree of visibility for all residents and members in the community
Provide individual support to residents, addressing their personal, academic, and social concerns.
Coordinate responses, including coaching and modeling for the student staff, to roommate conflicts, personal crises, and other concerns, including mediating conflicts among residents and enforcing community standards.
Provide leadership to student staff in setting goals for the year, monitor work performance for accuracy and completeness in accordance with department and divisional goals and objectives, and ensure compliance with established Residence Life policies and procedures.
Conduct student staff performance evaluations on a regular basis and during the annual departmental evaluation process.
Engage in accountability practices to ensure student staff meet performance expectations and maintain GPA and credit hour requirements.
Provide student staff with guidance about university policies, procedures, and resources.
Utilize departmental resources for ongoing development and training.
Recognize and praise student staff for strong performance and significant achievements.
Attend all staff meetings
Assist the Resident Directors in everyday residence life operations.
Assist the department in planning of semesterly move in, kick off week, and RA training
Other relevant duties as assigned
Student Confidentiality and Student Data
Assistant Resident Directors are expected to maintain strict confidentiality regarding all student information, including but not limited to conduct records, academic status, health-related disclosures, and personal circumstances shared during their role. Student information must only be accessed, discussed, and shared on a legitimate educational need-to-know basis and in alignment with institutional policy and applicable laws (e.g., FERPA).
ARDs are responsible for modeling appropriate information boundaries with all student staff, ensuring undergraduate staff are not given access to sensitive information beyond what is necessary to perform their duties. Casual, speculative, or unauthorized sharing of student information—whether in conversation, training settings, or digital platforms—is not permitted.
Impact of Errors
Due to the scope of responsibility and level of independent decision-making required in this role, errors in judgment, communication, documentation, supervision, or execution of duties may result in adverse impact to students, staff, and the institution. Such impacts may include compromised student safety and well-being, inconsistent application of policies, diminished staff performance, and increased institutional risk related to compliance, legal exposure, and operational effectiveness.
Resident Directors are expected to maintain professional standards, including confidentiality, accurate documentation, and consistent presence, availability, and responsiveness within the residential community. Failure or inability to meet these expectations or adhere to established policies and procedures may result in performance management action, up to and including disciplinary action and termination.
Tentative Search Timeline
CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.
In accordance with the Equal Pay for Equal Work Act, UCCS does not discriminate based on sex in our employment or compensation practices.
A bachelor’s degree is required. Year-for-year experience will be considered as a substitute for the degree.
Ability to learn and apply new skills in student affairs, programming, and service excellence.
Experience as a Resident Assistant is preferred
Experience with software platforms like StarRes, KX, RoomPact, is preferred
