About this role:
Wells Fargo is seeking a Service Now & HR AI Techno Functional Consultant.
In this role, you will:
- Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
- Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
- Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
- Work independently to make recommendations for support function by providing support and leadership
- Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
- Collaborate and consult with team leaders in developing project plans, policies and procedures
- Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners
Required Qualifications:
- 4+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Hands-on experience in Service Now Configuration module
- Strong knowledge of ServiceNow Core concepts and integrations with HR Processes
- Proficiency in configuring Talent and Performance processes including templates, calibration, business process flows, and security
- Experience in handling ServiceNow releases, testing and tenant management
- Good understanding of organizational ServiceNow strategies and how they translate into system configurations
- Strong communication and stakeholder management skills
Desired Qualifications:
- Experience into HR domain
Job Expectations:
- Collaborate with business and HR stakeholders to gather and understand requirements Service Now and HR AI associated processes
- Configure ServiceNow modules
- Lead or support end-to-end implementation of ServiceNow functionality – design, prototyping, testing, deployment, and documentation
- Conduct fit-gap analysis and recommend best practices
- Develop and execute test cases for system validation and user acceptance
- Support change requests, enhancement design, and periodic updates/releases of ServiceNow functionality
- Troubleshoot system issues and provide timely resolutions
- Optimize ServiceNow Reporting functionalities such as Feedback, Case Management, and User statistics
- Support reporting and analytics needs related to HR Processes
- Collaborate with technical teams to ensure seamless integration and data migration
- Participate in Service Now forums and knowledge-sharing to stay updated with the latest capabilities
- Ensure data integrity, compliance, and process alignment across modules
- Enabling data‑driven decision‑making through self‑service insights
- Sharing HR Virtual Assistant and HR portal metrics with HR leadership to track adoption trends and friction points
- Conducting periodic VA feedback reviews to continuously improve experience quality
Posting End Date:
20 May 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
