General information
Name
Customer Engagement Manager
Ref #
61277
Date
Thursday, May 14, 2026
Full / Part Time
Full Time
Description & Requirements
The Opportunity:
Reporting to the Senior Customer Engagement Manager Service, this role is responsible for the translation of propositions into valuable, effective, and measurable engagements within the associated Customer Engagement value stream, collaborating with internal stakeholders across the organisation (e.g., portfolios’ product owners) to ensure alignment of the proposition to Customer Engagement targets and outcomes.
This role is key in supporting the Head of Customer Engagement and Senior Customer Engagement Manager in their engagement with key internal stakeholders across the organisation – HI (C&I) and non-HI leaders (Optical, Dental, BVAC, GI etc.), providing insights and subject matter expertise on how their desired targets translate into a series of high-level compelling, personalised, and actionable propositions and initiatives, aligning with the Customer Engagement Value Framework and Contact strategy.
What You’ll Be Doing
Here's what you can look forward to in this role:
- Accountable for the development of valuable, effective, and measurable propositions within the associated Customer Engagement value stream, collaborating with internal stakeholders across the organisation (e.g., portfolios’ product owners) to ensure alignment to their desired Customer Engagement targets and outcomes.
- Support the Head of Customer Engagement and Senior Customer Engagement Manager in their engagement with key internal stakeholders across the organisation – HI (C&I) and non-HI leaders (Optical, Dental, BVAC, GI etc.), providing insights and SME on how their desired Customer Engagement targets translate into a series of high-level compelling, personalised, and actionable propositions and initiatives
- Support the Portfolio Leads in the Quarterly Planning and Prioritisation (QPP) process, ensuring visibility and clarity in the prioritisation and calendaring of customer engagement briefs in an effective and efficient manner that drives customer and business outcomes
- Support the Campaign lead to manage Campaign Squads to ensure the development and delivery of briefs that align to their desired Customer Engagement targets, the outcomes and measures of success of the Customer Engagement value stream, and more broadly, to the Customer Engagement and contact strategy
What You’ll Bring
We’re looking for someone who’s passionate about helping others and thrives in a fast-paced, people-focused environment. Someone who’s structured and organised.
To succeed in this role, you’ll ideally have:
- Demonstrated customer-centric design mindset; delivering customer-centric design solutions through time-tested and creative approaches and methodologies.
- Demonstrated ability to lead and influence effective cross functional teams; building strong-identity and multi-functional teams that apply their diverse skills and perspectives to achieve common goals
- Demonstrated experience in enterprise thought leadership. Driving/supporting change to reduce friction and drive efficiencies. Able to develop options
- Demonstrated strong emotional intelligence; intimately understanding and empathising with Bupa customers’ varying journeys and preferences
- Working experience in agile delivery, planning and co-programs of work for multiple agile squads
- Tertiary qualifications in business, marketing or related disciplines
- Strong interpersonal, communication and storytelling skills that enable an individual to work in a fast-moving collaborative culture and influence the direction of the outcome
- Ability to operate on strategy and big picture, but also able to get into the detail on the operational side of the role. This will include translating complex requirements simple easy to understand segments and options
- Motivated self-starter who is able to act with autonomy to create best-in-class customer engagement propositions, performance, monitoring and capability
- Ability to prioritize and manage their work across multiple programs to remove blockers and reduce risks and issues
Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.
Location
Sydney Office
Recruiter
Katelyn Boyd
