$45,000 – $60,000MidFull Time
Nelnet Business Services (NBS), a division of Nelnet, Inc., provides payment technology, education services, and learning management solutions to education and faith-based organizations, serving more than 1,300 higher education institutions, 11,500 K-12 schools, 3,500 churches, and millions of individual students, families, and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships, while our focus on creativity and innovative solutions empowers our customer communities to thrive.
As a Nelnet company, the perks at NBS go beyond our benefits package. You’re part of a community, invested in you as an individual and united by our mission to create opportunities for people where they live, learn and work.
Next Gen Web Solutions is a small SaaS company serving the higher education market, recently acquired by Nelnet. We build products used by hundreds of institutions — scholarship management, online forms and workflow, FAFSA verification, and more.You are patient, organized, and genuinely enjoy helping people solve problems. You don’t just close tickets — you make sure the client actually understands the solution. You know financial aid, scholarship and/or HR workflows from the inside, and you can translate technical complexity into plain language. You follow through without being told to.
Customer support experience with a demonstrated record of exceptional service
Project management experience with the ability to manage competing priorities
Experience providing training to end users
At least 2 years of industry experience working in Financial Aid, Scholarships and/or HR
Proficiency in Microsoft Office products, especially Excel
Strong analytical skills and technical orientation, including experience with Web Forms and the Internet
High systems acumen including technical troubleshooting
Demonstrated, effective follow-through and exceptional customer service skills (friendly, courteous, helpful, and patient)
Excellent prioritization, organization, and time management skills to manage conflicting priorities and consistently meet deadlines
Strong initiative to complete tasks and objectives independently
Ability to work in a fast-paced environment and effectively lead change
Demonstrated excellence in oral and written communication
Comfortable working knowledge of Internet system development and associated processes
Ability to work as a team player and establish good rapport with co-workers
Familiarity with SaaS products in the higher education sector
Experience with ticketing or CRM systems
Background in client-facing implementation or onboarding
We’re about 30 people total across development, support, install, and sales. Everyone wears multiple hats and the walls between functions are low. We value transparency, accountability, and treating every client interaction as an opportunity to build trust. If you thrive in a collaborative, mission-driven environment where your work has direct impact, you’ll fit right in.
Direct impact on products used by hundreds of institutions and millions of students
A supportive team that values your expertise and client relationships
Opportunity to grow your skills in product support, training, and client success
Professional development support including training and certifications
Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK.
Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.
Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.
Nelnet is a Drug Free and Tobacco Free Workplace.
