Sr. Account Representative - LAB

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! 
 

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

SHIFT: Monday to Friday 8:00 AM - 5:00 PM. Possible weekends and on-call.

EXPERIENCE AND EDUCATION

Required

• Education
  Bachelor's Degree 
   

• Experience
  5 years of clinical/anatomical pathology work experience 
  2 years in supervising role 
  Additional years of experience may be considered in lieu of educational requirements 
   

Preferred

• Experience
  Knowledge of clinical laboratory operations and reference laboratory testing preferred 
   

• Licenses and Certifications
  ASCP certified Upon Hire 
   

JOB DUTIES

• Contacts prospective & existing clients on a regular basis to promote services, advise of new product offerings, and maintain relationships.
• Increases the profitability of existing accounts by analyzing profitability, product and service portfolio and communicates ongoing plans with customers.
• Serves as a point of escalation for issues or activities that the customer encounters. Expedites the resolution of customer problems/complaints.
• Participates in tradeshows by representing the organization and sharing information on products.
• Assists with client service requests by displaying confidence and by showing positive interpersonal skills to gain the trust and confidence of clients.
• Develops an annual business plan to drive success. Has quarterly updates to ensure the plan is being executed. Tracks activities.
• Investigates account discrepancies. Elevates critical situations to management's attention in a timely manner.
• Performs other duties as assigned.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.