REF92279Q_2026221750 - Senior Program Analyst - EIT - 2 to 3 years - Telecom - Genesys Cloud, AWS, Avaya, and NICE

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Job Description
- Provides L1/L2 IT onsite support for business location 
- Must have exposure in Cloud based voice Technology (Genesys Pure Cloud, AWS etc), Avaya, Recording Platforms - Nice, Verint etc.
- Trace and solve for any report issue. 
- Cooperate with vendors and to respond for any IT daily operation 
- Ensure the compliance for any IT policy/requirement. 
- Successfully handle those non-routine issues, escalates to management on a timely manner
- Requires supervision to manage daily activities and is able to meet published deadlines for activities 
- Ensures all work is performed in accordance with targets and adheres to SLA

Qualifications

- Graduate in any stream, B.E/B.Tech, etc. 
- 3 - 5 years of IT work experience - Good understanding/practice of MS OS, Office, outlook mail, VMware, Citrix etc. 
- IT basic knowledge on network, IP telephony, server, Recordingsetc. - Written and spoken ability to communicate in English.