$134K – $223KMidFull Time
Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
Sprinklr is seeking a dynamic and customer-obsessed Senior Product Manager, AI Engineer, or Forward Deployed Engineer to help drive adoption and value realization for our AI Agent product.
In this highly strategic, customer-facing role, you will be embedded with field teams and customers—owning hands-on implementation, shaping product strategy through direct engagement, solution design, and enablement.
You will act as the bridge between Sprinklr’s innovation engine and real-world customer challenges—ensuring our AI products deliver measurable impact.
What You’ll Do:
Accelerate Product Adoption
Implement AI Agents for customers, doing prompting and configurations
Lead solution-driven engagements that help customers unlock the full potential of Sprinklr’s platform
Tailor product capabilities to specific customer goals through workshops, QBRs, and roadmap sessions
Drive in-person and virtual engagements to align business outcomes with product value.
Guide customers in adopting emerging AI and AI agent-driven workflows to increase efficiency, insights, and impact
Strengthen Strategic Field Alignment
Partner with sales and customer success teams to support pre- and post-sales conversations
Deliver enablement programs that help field teams position Sprinklr’s value across industries
Act as a product ambassador in high-touch customer interactions
Equip field teams with practical use cases and messaging to confidently articulate the value of AI-driven features and automation
Collaborate with larger product team & AI team
Serve as the eyes and ears of the product organization in the field—bringing structured customer feedback, validation insights, and real-world use cases back to product teams
Synthesize feedback from customers, sales, and success teams to identify patterns that influence roadmap priorities and feature enhancements
Partner closely with the broader product organization to empower field teams with clear guidance, positioning, and enablement around AI and agent-based innovations
Support early feature validation, beta programs, and adoption pilots to ensure new capabilities resonate with customer needs
Drive Market Feedback & Innovation
Identify adoption gaps and provide actionable insights to influence the product roadmap
Educate clients on new features and upcoming releases to drive deeper usage
Capture emerging trends and customer needs to inform future product development
Translate field insights into innovation opportunities that accelerate product-market fit
Who You Are:
Deep understanding of customer challenges across industries like marketing, CX, digital transformation, and AI adoption
6 to 10 years of experience in product management, solutions consulting, or customer-facing product roles, including 2+ years working on AI/ML-powered, automation, or agent-driven products
Proven experience translating customer and field needs into validated product feedback, feature direction, and adoption opportunities in close partnership with larger product teams
Exceptional communication and stakeholder management skills, especially in executive-level customer and field engagements
Practical experience working with AI platforms, tools, and automation frameworks is a plus
Demonstrated success driving pilots, adoption, or transformation programs that connect product capabilities to measurable customer outcomes
Strong track record of working across customers, sales, success, and product teams to synthesize feedback, validate use cases, and strengthen field readiness for new AI capabilities
Please note: We are unable to consider applicants who require visa sponsorship or work authorization support for this role. Candidates must have current and unrestricted work authorization in the country where the role is based.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
JOB REQ COMPENSATION RANGE
$134.000 - $223.000The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.
