£26,500 – £26,500EntryFull Time
Join our Team as a ...
Service Administrator
Location: Whiteley
Contract: 6 month Fixed-Term Contract
Salary: £26,500
Hours: Monday to Friday 08:00 - 17:00
About the role:
The Service Administrator is responsible for ensuring that all company returns and repairs are processed and managed correctly while delivering a high level of service to our customers and the internal business. This will encompass efficient handling of customer and supplier return and repair requests, including checking for accuracy in terms of quantity, description, part/model, reason type, price and condition.
What makes you a great fit:
Enjoys working with people
Is patient, tactful, diplomatic and approachable
Communicates in an open, candid, complete and consistent manner
Delivers to high standards – time, cost, quality, efficiency and value
Understands how own role contributes to business objectives and internal customer satisfaction
Puts in a sustained effort to get things right; stays focused on the end result
Delivers against expectations on or ahead of time
Tackles potential problems on own initiative
Willingness to support and demonstrate the Onecom group core values
Key responsibilities:
Returns and Repair Management, including creation of returns, testing and validation for Mobile, IT and Telephony devices and accessories, including:
Validation of Returns
Goods In
Quote Management
Dispatching of goods
Creation of customer invoices
Ensure all materials and goods are stored correctly to minimise the possibility of damage or deterioration
Responsible for returns and repairs processing
Ensure all information is tracked and kept up to date on the company system
Comply with company policies, processes and procedures
Support, co-ordinate and maintain relationships with internal teams
Any other duties as required by the line manager commensurate with the position
Testing and Data wiping (if required)
Creation of inspection/fault reports (if required)
Device programming based on customer requirements (if required)
Perks for our People:
Holidays: 25 days + bank holidays and buy/sell options
Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
Lifestyle: 9% combined pension contribution and 4x salary life assurance
Rewards: Quarterly and annual employee awards, discounts on tech
Socials: All-expenses-paid company events
Development: In-House Training Academy
Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support
Who we are:
Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.
ED&I:
We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.
