Grove and Boutique - Guest Service Attendant - InterContinental Hayman Great Barrier Reef

About us

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

The InterContinental Hayman Great Barrier Reef will immerse you in the wonders of the Whitsundays, working in a five-star luxury environment which offers amazing career growth opportunities, professional training & development and provides a one-of-a-kind experience living and working in a tropical island paradise.  We pride ourselves on our diverse and family friendly environment, and welcome applicants with primary school aged children as our island offers a State Primary School. 

The resort features 182 elegantly designed guest rooms, suites, and villas across four distinct accommodation wings, surrounded by glistening pools, panoramic seascapes and lush tropical gardens. Together with our five distinct restaurants and bars alongside a bespoke collection of destination-inspired private dining experiences, InterContinental Hayman Great Barrier Reef, offers unrivalled luxury resort experiences.

About the Role

As a part of the Grove & Boutique Team, you will welcome our guests, recommend food, and drinks and deliver exceptional luxury retail service, helping to create unforgettable memories!

To ensure a seamless guest experience, it's essential to take and process orders accurately, confirming them with the guest for clarity. You should be well-versed in the sale of luxury items, comfortable making coffees and actively engaging in upselling and making recommendations while addressing any queries. Additionally, maintaining cleanliness is crucial; not only should you meet hygiene standards, but you should strive to exceed them. Familiarity with stock management and the proper rotation of perishable items is necessary.

Base rate $25.93 + penalties + loading

What we need from you

• Previous barista experience in a boutique or premium hospitality setting
• Experience in luxury retail or premium customer service environments 
• Confidence selling high-value luxury items ranging from $2,000–$10,000 
• A proactive sales mindset with proven success achieving KPIs and sales targets 
• Strong upselling skills with the ability to make tailored recommendations 
• Experience using POS systems and EFTPOS facilities 
• A passion for fashion, luxury eyewear, and premium lifestyle brands 
• Exceptional presentation, communication, and attention to detail 
• Knowledge of stock management, hygiene standards, and stock rotation procedures

What we offer

• World class Staff Facilities including excellent accommodation, a dedicated staff pool, staff beach, two gyms, bar, diner, laundry, boutique shop and more.
• An exciting and ever-changing Colleague Event Calendar filled with an abundance of recreational activities such as tennis, yoga, meditation, Pilates, group bushwalks, cooking classes, BBQ’s, markets and much more.
• Extensive career development opportunities with dedicated onsite trainers and an abundance of professional development including multi-hire programs, skills training and online IHG courses.
• 6300 Hotels & Resorts across the world with a strong talent program to develop and grow your career!

How to Apply

Please visit our Careers Page for all details regarding living and working on Hayman Island at: https://haymanisland.intercontinental.com/careers

or click the ‘Apply Now’ button.

We also invite you to learn more by following our social channels:

• Facebook via @ICHIRcareers and Instagram via @ihg_australia_careers