Customer Service Rep

If you enjoy building strong relationships, solving problems, and being the trusted point of contact for customers, this role offers the opportunity to make a meaningful impact every day. You will play a central role in ensuring customer needs are met with accuracy, urgency, and care while collaborating closely with internal teams. This position is primarily based onsite, where you will work directly with cross functional partners and support daily operations in a fast-paced environment.

What you’ll do:

• Review customer purchase orders to ensure all required details are complete and follow up on any missing information 
• Process orders accurately and efficiently to support a smooth order to delivery experience 
• Respond to customer inquiries through email and phone with timely and professional communication 
• Coordinate updates and changes to orders while keeping customers and internal teams informed 
• Partner with sales and internal teams to resolve issues, document concerns, and support customer satisfaction 
• Maintain accurate customer data and manage account activity across internal systems 
• Support reporting needs and contribute to meeting team performance goals 

What you’ll bring:

• Experience working in customer service or account support with a focus on building relationships 
• Strong communication skills with the ability to clearly and professionally interact with customers and colleagues 
• High attention to detail and strong organizational skills 
• Ability to manage multiple priorities and work effectively under pressure 
• Confidence in problem solving and collaborating with others to resolve complex issues 
• Familiarity with customer relationship systems and standard office software 
• A proactive mindset with a strong sense of ownership and accountability 

• Associate’s degree required. Bachelor's degree preferred

What you’ll get:

• The opportunity to be a key point of contact and make a direct impact on customer experience 
• A collaborative team environment that values communication and shared success 
• Ongoing learning and development through hands on experience and mentorship 
• Exposure to cross functional teams and business processes 
• A role that offers variety and the chance to solve new challenges each day 
• Support from leadership and teammates to help you grow in your career 

About Sensient:

Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and extracts. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, specialty colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands.

About Sensient Flavors: 

Sensient Flavors offers innovative, global taste solutions and specialized flavor delivery systems that help bring life to your food and beverage products. Our leading-edge technologies reflect our core philosophies to be dynamic and innovative and to add value to your applications. 

The hourly pay range for this position is $23 to $28 per hour.  Pay within the range is based on several factors, which may include, but are not limited to, education, work experience, specialized training, and labor market conditions. In addition to salary, Sensient is proud to offer a comprehensive and competitive benefits program to support the holistic well-being of our employees and their families.  

SPONSORSHP: Due to our inability to offer visa sponsorship, we can only consider candidates who are authorized to work in the United States without the need for employment visa sponsorship. 

RELOCATION: We are unable to offer relocation assistance. The successful candidate will be expected to work at Hoffman Estates, IL and must reside in area or be willing to commute. 

THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Sensient Technologies, and we will not be liable for any fees or obligations related to those submissions. 

Sensient is an Equal Opportunity Employer, headquartered in Milwaukee, Wisconsin, USA. 

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