Supervisor, Credit & Collections

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

The Credit & Collections Supervisor will serve as the secondary contact for the credit and collections functions and cash applications function. The Credit & Collections Supervisor will be responsible for the management of credit and collection efforts by providing information to Manager of Credit and Collections, resolving complex problems and inquiries, and training and coaching staff. This position supervises daily activities of a team of Credit and Collections Analysts and will provide daily feedback and mentoring as required.  Coordinates with the Manager of Credit and Collections to ensure the team is on track with workload and helps resolve issues as presented by team.  The position reports to the Manager of Credit and Collections. 

Location: Candidates local to the Denver, CO Metro area preferred with ability to work in a hybrid capacity (2 days/week in office) out of our Denver headquarters (1401 Wynkoop).

Candidates able to work remotely within the United States will be considered.

Essential Job Functions 

• Supervision of all processes related and associated with collection activities of the team, including but not limited to ensuring consistent and timely follow up, setting and adherence to standards of good collection practices. 

• Provide coaching and training, to team members to ensure timely resolution of collectability concerns  

• Provide analysis and feedback to manager explaining variances in cash trends by payer.   

• Collection calls/emails to customers; Identification and resolution of issues.  

• Analyze customer invoices according to the contract.  

• Cash applications and adjustments to specific accounts as provided by Treasury backup.  

• Ability to utilize CRM (Customer Relationship Management) tool.  

• Actively participate in the training and mentoring of staff, while creating a team approach to work flow.  

• Review policies and procedures on a consistent and ongoing basis, making recommendations for changes.  

• Make suggestions for and implement process improvement to maximize efficiency within the collection team and throughout the organization as it pertains to area of responsibility. 

• Prepares performance appraisals and provide feedback and recommendations to the Manager of Credit and Collection.  

• Gather credit and/or collections reference information, as needed.  

• Credit Analysis for existing accounts, as requested.  

• Complete ad hoc projects as assigned by the Manager of Credit and Collection.  

• Proven ability to manage competing priorities under tight deadlines. 

Education/Certifications 

4-year college degree preferred, but not required in Accounting, Business or equivalent experience. 
 

Experience/Minimum Requirement 

• Minimum of three (3) years in a supervisory role managing a team 

• Experience in a multi-functional role and using multi-company accounting software package 

• Minimum of five (5) years of experience in an Accounting/Finance environment 

Other Skills/Abilities 

• Must have strong general knowledge of billing and collections process cycles 

• Must possess strong written and verbal communication skills with the ability to articulate challenges and professionally present actions and solutions, along with excellent customer service skills 

• Must be a resourceful, proactive problem solver. 

• Have the ability to work well under pressure while maintaining a professional and positive demeanor.  

• Demonstrated ability to effectively lead and motivate a team 

• Ability to work effectively in a matrix organization 

• Able to handle confidential information and exercise good judgment 

• Strong negotiation skills 

Estimated base salary range: $59,800 - $92,000 USD/annually.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.