Assistant Manager, Digital Channel Management

Mandatory Reference Checking Scheme (“MRC”) for Hong Kong

The Mandatory Reference Checking Scheme is a framework to facilitate Authorized Institutions (“AIs”) to bilaterally obtain reference information during their recruitment process for certain positions, such that misconduct information in an individual’s previous employments can be provided to AIs to inform their employment decisions.

For information related to MRC Scheme, “Frequently Asked Questions for In Scope Individuals” is published by HKAB/Industry Guidelines (https://www.hkab.org.hk/en/home) or further information will be available upon request, if it is applicable to the position(s) applied.

Country of Location:

Job Responsibilities:

• Perform digital channel maintenance and digital branch operations work, including:

• Coordinate with frontline and adhere to anti-money laundering and counter terrorist financing controls in accordance with regulatory standards and CNCBI policies.
• Review reported customer issues faced by frontline with regards to digital channel systems, and follow up with relevant IT to perform root cause analysis and UAT for solution fix
• Support investigations and digital footprint due diligence on suspcious transactions as per requested by Fraud team
• Review online submitted enquiries or feedback related to digital channels and provide prompt response on behalf of the bank
• Coordinate with marketing, corporate communiaction or other internal stakeholders to update/maintain digital channel notices/annoucements/security tips/TnC on website or apps
• Prepare MIS reporting for regulatory survey and reporting at request

• Support on digital banking channel release deployment, work with IT and users closely on preparing system/mobile app release, arrange user verification and perform health check to ensure system stability (weekend support is required occasionally during system maintainence period).
• Execute UAT or regression tests for new enhancements on digital channel to ensure system and functionality stability
• Assist to conduct regular review on operating procedures to ensure they comply with latset bank's guidelines and regulations.
• Undertake tasks assigned by line manager and department head in relation to the digital banking project / service / operations / implementation

Requirements:

• Degree holder in Business, Information Technology, Project Management or related disciplines is preferred
• Lower qualification applicant with extensive banking product knowledge or project management would also be considered
• Fluency in English and Mandarin Chinese (both written and spoken) is preferred
• Minimum 3 years' solid experience in project management and operations management, preferably gained from banking sector
• With relevant professional qualification is an advantage.
• Knowledge in retail banking products; and digital banking operations and services
• Understand industry and market developments relating to own function
• Understand how the Bank’s range of products/ services relate to its business strategies