Role
As a Datacenter Technician, you will play a key role in ensuring the operational continuity and reliability of client infrastructure. You will work on equipment, cabling, maintenance, and technical projects while ensuring safety, compliance, and customer satisfaction.
You will collaborate closely with the Remote Hands and operations teams to deliver high-quality, reliable services to clients.
Responsibilities
- Provide technical customer support and perform operational interventions, including handling Remote Hands requests.
- Assist in technical projects and support activities: setup, deinstallation, and documentation of equipment.
- Document progress, issues, and outcomes, and contribute to continuous improvement initiatives.
- Provide technical support and execute operational interventions requested by clients.
- Customer equipment migration: labeling, installation, documentation, and testing.
- Emergency troubleshooting and maintenance of client infrastructure (reboots, resets, connectivity issue resolution).
- Special maintenance requests: simple repairs, equipment replacement, technical measurements.
- Keep clients and internal teams informed about work progress and service delivery.
- Monitor and document services provided by external providers.
- Support migration and implementation activities under coordination of the Implementation Services team.
- Responsible for the setup and deinstallation of Cross Connects via cabling, installation, documentation, and testing.
- Execute customer request reporting and administration in internal systems.
- Participate in special projects or assignments as directed by the Remote Hands Manager or Site Manager.
- Assist in the delivery and removal process of customer equipment.
Profile
- Minimum 3 years of experience in Telecommunications, IT, or Network Infrastructure.
- Strong understanding of structured network infrastructure and industry measurement tools.
- Skilled in optical fiber installation, network and electrical cabling, and network configurations.
- Excellent problem-solving and troubleshooting skills.
- Strong customer communication skills and ability to manage requests and complaints.
- Proactive and customer-focused, committed to exceeding business goals.
- Team-oriented, adaptable, and flexible in various situations.
- Effective communicator across all levels of the organization.
- Good English level
The technician provides 24/7 technical support, responding promptly to customer requests and operational incidents. They perform hands-on repairs, manage equipment installations, and assist with migration processes to ensure seamless customer implementation. Maintaining inventory accuracy and adhering to strict health and safety standards are key aspects of the role. The technician works collaboratively with internal teams and external suppliers to resolve issues efficiently, always prioritizing customer satisfaction. They are expected to demonstrate a proactive attitude, attention to detail, and commitment to delivering high-quality service. Effective communication and teamwork are vital, as is the ability to troubleshoot and resolve technical problems under pressure.
- 0-2 Years experience in a data center environment
- Previous technical experience in IT or a related industrial field
- Vocational school or secondary education in an IT technical field
- Certification as a qualified electrician is a distinct advantage
- ITIL certification or training is an advantage
- Fluent in English, both written and spoken
- Strong communication skills
- Attention to detail
- Commitment and drive
- Ability to work in a fast-paced and dynamic environment
- Proactive, can-do attitude
- Client-focused approach
- Teamwork and collaboration
- Adherence to health and safety standards
- Problem-solving and troubleshooting
