Full Salary Ranges: $15.16 - $21.75 Hourly
Anticipated Hiring Ranges: $15.16 - $18.46 Hourly
Job Summary:
Guest Services Representatives are an integral part of the Recreation Division with the City of Greeley and are responsible for providing quality customer service to patrons of the Greeley Recreation Facilities. This position assists with daily facility operations. The position will work at Centennial Pool and Discovery Bay.
Experience, Knowledge, Skills:
Minimum Requirements:
- Current certification in CPR, First Aid, and AED or ability to obtain within 3 months of hire required.
Preferred:
- Experience and knowledge of computer operations and use of software packages including Microsoft Office applications.
- Spanish/English bilingual skills.
Knowledge, Skills, and Abilities:
- Knowledge of customer service principles and best practices, including customer needs assessments, meeting quality service standards, and evaluating customer satisfaction.
- Knowledge of incident response and handling methodologies.
- Customer service skills, including the ability to actively listen, address customer needs, defuse tense situations, and maintain an open, flexible, and friendly demeanor.
- Knowledge of the business and organizational structure of Colorado municipalities.
- Collaboration skills, including the ability to work with others from different areas and backgrounds to reach a common goal.
- Computer skills, including the ability to utilize Microsoft Office programs (i.e. Word, Excel, PowerPoint, Outlook, etc.) and learn and experiment with new software and systems.
- Interpersonal skills, including the ability to facilitate interaction, communication, and teamwork between others.
- Oral, written, and listening communication skills, including the ability to accurately interpret what others are saying and convey messages, information, concepts, and details accurately and clearly.
- Organizational skills, including the ability to set and meet goals and deadlines, manage appointments, create schedules, coordinate and facilitate meetings, and make decisions.
- Ability to work under pressure, manage multiple concurrent and competing tasks and responsibilities, and adapt to changing priorities while maintaining personal effectiveness.
- Ability to work independently with minimal supervision and reliable professional judgment, as well as collaboratively with a team to achieve desired results.
- Ability to maintain a strong work ethic, positive problem-solving attitude, and enthusiasm for the work performed.
- Ability to communicate and work effectively with individuals from diverse backgrounds, cultures, and ages.
Essential Functions:
Customer Service
- Collects and handles cash.
- Greets all patrons in a timely manner and inquire where and what they are doing in the facility to ensure safety.
- Answers and transfers a high volume of telephone calls.
- Provides quality customer service through the development of relationships with participants, community members, and various organizations.
- Participates in regular team meetings to ensure consistency is maintained throughout recreation facilities.
Technology and Risk Management
- Learns and uses recreation management software, RecTrac, for entry desk operations including membership sales, program registration, facility rentals, and point of sale services.
- Assists with ensuring marketing materials, website, and social media sites are updated with accurate information.
- Follows and assists in the enforcement of risk management and emergency response training.
Work Environment and Physical Requirements:
- Frequent interruptions and heavy public contact.
- Frequent and heavy contact with the public and City employees in person and by telephone.
- Work will be performed outdoors, with outdoor work taking place when the outdoor pools are in operation.
- Flexibility to work early mornings, weekdays, nights, weekends, evenings, and holidays.
- Vision to perform physical activities, read computer screens and keyboards, as well as reference books and other written documents.
- Strength and stamina to stand, sit, walk, stretch, lift, bend, and carry up to 50 lbs.
- Work can be in adverse weather or extremely hot conditions and may be exposed to dust, fumes and chemicals.
EOE Statement: The City of Greeley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
ADA Statement: We are committed to an inclusive and barrier-free search process. We provide accommodations for applicants requesting accommodation through the search process such as alternative formats of this posting. Individuals with disabilities in need of accommodations throughout the search process should contact the ADA Coordinator at: HR@Greeleygov.com .
Conditions of Employment: Candidates must successfully complete all pre-employment screenings and employment eligibility verification. Pre-employment screenings include a drug test, a background and national sex offender search, a motor vehicle record search, and for some positions, a physical demands evaluation. For more information about City policies and practices during the recruitment process, including but not limited to EOE, Reasonable Accommodation, and pre-employment screenings, please visit our career page HERE.
