Harrah’s Cherokee Valley River Casino & Hotel Position Description

POSITION TITLE:                          Administrative Coordinator 

DEPARTMENT:                                Casino Operations

GRADE/FLSA STATUS:                H10—Non-Exempt

BADGE TYPE/COLOR:                 Work Permit--Peach

REPORTS TO:                                  Supervisor, Administrative; Dual Rate Administrative Coordinator

SUPERVISES:                                    NA

JOB SUMMARY:

Responsible for the administrative support of the Operations Division.  

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for the daily issuance of sensitive cards including but not limited to, SDS, WEX, etc.
• Responsible for all property-sensitive key and lock maintenance including but not limited to, repair and replacement, soldering, documentation, inventory, communication, etc. 
• Responsible for the daily issuance of sensitive and controlled keys including but not limited to, tracking, daily inventory, acceptance and removal, employee access, etc.
• Responsible for maintaining confidential information and records including but not limited to, pay rates, attendance, medical statements, phone records, personnel data, etc.
• Responsible for updating and maintaining accurate records and reports of confidential material for divisional leaders on a regular basis including but not limited to, Property WEX account transactions, Guest Reimbursement, Employee Attendance records, manuals, policies, etc.
• Responsible for ensuring Internal Control Procedure requirements of employees on duty (monetary access, equipment access, etc.)
• Responsible for processing and maintaining the property guest satisfaction program 
• Responsible for testing and tracking all communication equipment, including performing minor repairs
• Responsible for maintaining, distributing, and tracking all divisional supplies and equipment
• Responsible for tracking attendance for departments
• Answer company phones while maintaining a professional demeanor
• Assist with the communication of, and is responsible for adhering to, current promotional programs, property information, policy changes, divisional operations, etc. as they relate to the position, job responsibilities, and the property
• Assist in property advertising and promoting by ensuring legal documents and accurate guest information are acquired and processed
• Interact with internal guests and external vendors
• Interact with corporate auditors and property inspectors to ensure compliance of area
• Proactive in anticipating guest and coworkers' needs
• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

MINIMUM QUALIFICATIONS:

• High School diploma or GED required
• Six months of experience in the casino industry preferred
• Must demonstrate the following essential knowledge and skills:
• Proficient in the use of Windows-based office software including but not limited to, Microsoft Office, Word, Excel, PowerPoint, and Outlook

• Neat, professional appearance with excellent personal hygiene

• Team player
• Organized and deadline-oriented
• Excellent attendance record in previous position
• Documented teamwork behaviors and attitudes 

• Excellent oral and written communication skills 

• Knowledge of casino rules, regulations, and Internal Control Procedures 

• Capable of working independently and taking initiative

PHYSICAL, MENTAL, AND ENVIRONMENTAL DEMANDS:

• Must be able to operate in mentally and physically stressful situations
• Must be able to work in a fast-paced environment
• Must be able to stand for prolonged periods of time
• Must be physically mobile with reasonable accommodations
• Must be able to lift 30 pounds and carry 20 pounds
• Must be able to stoop, bend, reach, kneel, twist, and grip items 

• Must have manual dexterity and coordination to operate office equipment, computers, fax machines, and photocopiers

• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality including secondhand smoke
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak, and understand English
• Must attend to multiple tasks simultaneously

• Must work in a secured environment with limited personnel access

• Must be able to work a flexible schedule including weekends, evenings, and holidays with short notice

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Valley River Casino & Hotel reserves the right to make changes in the above job description whenever necessary      5.14.24

• Proud to have opened our doors in September 2015.
• Located approximately one hour west of Harrah’s Cherokee Casino Resort in Murphy, NC. We’re about two hours from Knoxville, Chattanooga, and downtown Atlanta.
• Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms.
• Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.