JOB SUMMARY
The Accounts Payable and Automation Support Specialist administers, reconciles, audits and processes all transactions described within University Policies, Travel policy, and other related University policies, facilitates the workflow and processing of administrative paperwork and financial transactions, and assists with special projects as assigned. The successful candidate assists in the creation and implementation of departmental system applications and tools and provides day-to-day troubleshooting support, works with senior members to make process and workflow improvements, providing input to the decision-making process regarding procedures and process improvement initiatives.
DUTIES AND RESPONSIBILITIES
The duties and responsibilities include but are not limited to the following:
The allocation of duties is expected to be approximately 50% day-to-day administrative, fiscal, and customer service support and 50% supervisor-directed business operations, process, system, and project support. Actual time spent in each area may vary depending on departmental needs, workload volume, project timelines, system implementations, peak processing periods, and priorities established by the supervisor or manager.
Day-to-Day Administrative, Fiscal, and Customer Service Support
- Audits records related to travel expenses, reimbursement and supplier payments in accordance with regulations, policies and procedures; reviews travel correspondence, records and other documents for appropriate action; identifies and follows up to resolve problems.
- Reviews records and data for accuracy, reconciles differences, and works with other staff and University offices to identify errors and make corrections.
- Communicates authoritative information and serves as a resource regarding policies and procedures, with responsibility to interpret such policies and procedures. Communicate with other University offices and/or outside agencies to request information or to provide information.
- Provide assistance solving a variety of problems, based on knowledge of the policies, procedures, practices and experience. Investigates and/or research matters to resolve issues, only referring unusual or complex issues to supervisor.
- Provides prompt and courteous customer service; assists departments, vendors and suppliers with questions, issues, administrative and fiscal procedures and policies, making appropriate referrals as needed.
Business Operations, Process, System, and Project Support
- Supports process improvement activities, system/application initiatives, workflow reviews, and documentation projects by carrying out assigned tasks based on goals, priorities, timelines, and expectations established by the supervisor, manager, or designated project lead, including assisting with the use of technologies such as OCR, ChatGPT, Microsoft Products, Power Automate, SharePoint, and other automation or AI-enabled tools to improve efficiency, accuracy, consistency, and service delivery.
- Carries out special projects requiring planning, organizing and coordinating work activities and the work of others, as assigned.
- Participates in planning and provides input to decision-making process regarding new or changed procedures and process improvement initiatives.
- Develop, generate, and analyze operational reports to identify trends, exceptions, and process inefficiencies—such as evaluating vendor rejection patterns from OCR-based invoice processing systems—and provide data-driven recommendations to improve accuracy, workflow efficiency, and overall performance
- Gathers, organizes, catalogs, and maintains approved source materials and project documentation using tools such as SharePoint, OneDrive, Teams, Microsoft Office, Excel, and other approved document repositories, including policies, procedures, training guides, FAQs, forms, email templates, web content, process maps, system instructions, and other authorized reference documents.
- Assists with documenting, testing, and improving administrative and system workflows, including step-by-step procedures, process maps, checklists, issue logs, test scripts, user guidance, implementation materials, and workflow documentation for tools such as HuskyBuy, Kuali Financial Systems, Concur, Jaggaer, OCR-based invoice processing systems, Power Automate workflows, AI agents, chatbots, and other department-supported applications.
- Provides routine support for departmental applications, tools, systems, administrative workflows, and business processes, including helping users troubleshoot routine issues, assisting with testing new or revised tools and workflows, tracking user feedback, documenting recurring issues, and referring complex matters to higher-level staff, IT, vendors, or the supervisor.
MINIMUM QUALIFICATIONS
- Bachelor’s degree in accounting, finance, business operations or in a related field and two years of related experience or an equivalent combination of education and experience.
- Excellent interpersonal skills and the ability to effectively communicate verbally and in writing.
- Ability to identify and resolve problems efficiently, effectively, and independently.
- Good organization skills with demonstrated attention to detail.
- Ability to work in a high-volume and fast-paced environment.
- Strong customer service skills.
- Working knowledge of Microsoft Office applications.
PREFERRED QUALIFICATIONS
- Bachelor’s or Master’s degree in accounting, finance, business operations or related field.
- Experience processing vendor payments, travel reimbursements and/or other travel and accounts payable experience.
- Knowledge of basic auditing.
- Experience with project management and process improvement.
- Demonstrated experience using software, such as Concur & Jaggaer. Knowledge of Kuali Financial Systems.
- Experience with automation or AI-enabled tools such as PowerAutomate, AI Agents, Chatbots, etc.
- Strong audit, analytical and problem-solving skills.
- Demonstrated experience working in a high-volume and fast-paced environment.
APPOINTMENT TERMS
This is a full-time, permanent position located at the Storrs campus. The University offers a competitive salary, and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment. For additional information regarding benefits visit: https://hr.uconn.edu/health-benefits/.
Other rights, terms, and conditions of employment are contained in the collective bargaining agreement between the University of Connecticut and the University of Connecticut Professional Employees Association (UCPEA).
TERMS AND CONDITIONS OF EMPLOYMENT
Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check.
TO APPLY
Please apply online at https://hr.uconn.edu/jobs, Faculty and Staff Positions, Search #499590 to upload a resume, cover letter, and contact information for three (3) professional references.
This job posting is scheduled to be removed at 11:55 p.m. Eastern time on May 27, 2026.
All employees are subject to adherence to the State Code of Ethics which may be found at http://www.ct.gov/ethics/site/default.asp.
All members of the University of Connecticut are expected to exhibit appreciation of, and contribute to, an inclusive, respectful, and diverse environment for the University community.
The University of Connecticut aspires to create a community built on collaboration and belonging and has actively sought to create an inclusive culture within the workforce. The success of the University is dependent on the willingness of our diverse employee and student populations to share their rich perspectives and backgrounds in a respectful manner. This makes it essential for each member of our community to feel secure and welcomed and to thoroughly understand and believe that their ideas are respected by all. We strongly respect each individual employee’s unique experiences and perspectives and encourage all members of the community to do the same. All applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
The University of Connecticut is an AA/EEO Employer.
