HOA Front Desk Associate (CA)

Description

Introduction:

Seabreeze Management Company is a full-service property management firm with a diverse management portfolio of over 150,000 residential and commercial properties. Based in Aliso Viejo, California, Seabreeze has offered an unrivaled client experience to commercial common-interest developments and homeowners’ associations for over 35 years. With offices throughout California, Nevada, Arizona, Idaho, and Washington Seabreeze and its family of companies has expanded its mission to be a trusted advisor and collaborative partner with developments to build thriving associations through superior service and integrity.

At Seabreeze, people are at the heart of what we do. Our philosophy, “Passion when combined with commitment, makes anyone unstoppable” is carried out by enthusiastic and customer-centric teams who serve the communities where we work and live.

Summary:

Candidate must have exceptional customer service skills, able to constantly move and arrange equipment, have a disposition for facility cleanliness and be self-motivated. Candidate is responsible for the daily setup of equipment, cleanliness, and overall functionality of the club facilities. 

Essential Duties and Responsibilities:

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Assist in functions/duties relating to the operation and maintenance of facilities.
• Learn and become proficient in the set-up of rooms, understand room scheduling and ensure both are completed in advance for lifestyle/resident use.
• Daily, hourly set-up of (table/chairs, etc.) equipment.
• Daily cleaning of gym equipment.
• Daily cleaning of facilities.
• Walk facilities to ensure cleanliness, rule compliance and resident enjoyment
• Verify resident eligibility for facility use
• Assist/work at lifestyle events (set-up equipment, trash removal, clean-up, tear-down, food/beverage service, interact with residents).
• Enforce facility rules and regulations
• Learn and can proficiently operate the onsite client reservation system
• Process work as assigned and assist homeowners in person or on the telephone. Answer multiple phone lines, screen, and refer callers. Provide detail responses for information requests regarding Associations’ programs and activities.
• Handle cash
• Have a full understanding of all software and systems used by the association.

Requirements

Knowledge, Skills and Experience:

• One-year of customer service experience
• Ability to move equipment safely and quickly
• Ability to recognize and address areas for added cleanliness.
• Knowledge of Microsoft Office, including Word and Outlook.
• Ability to handle competing priorities and deadlines and complete a high volume of tasks within specified time frames.
• Ability to work with minimum supervision and self-motivated to seek additional responsibilities
• Ability to read, understand and implement Association’s rules and regulations.
• Ability to work with confidential material.
• Ability to handle aggravated clients in a calm and professional manner
• Ability to keep work area clean and present a professional manner in dress and demeanor.

Minimum Education:

• Some higher education or vocational training specializing in the residential industry desired

Schedule and Availability:

Hours will be 8:30am-5:00pm Sunday- Thursday. Occasionally Weekends, Holidays, Evenings, Days and Monthly Rotating Schedule.

Language Skills:

The individual must have the ability to communicate effectively with employees and clients at all levels of the organization, both verbally and in writing.

Work Environment:

The attendant works in a well-lighted, clean environment. S/he constantly interacts with other people and may have to handle several responsibilities at once.

Seabreeze is proud to be an Equal Opportunity Employer that celebrates the diversity of our team. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other legally protected status. For individuals with disabilities who would like to request an accommodation such as an ASL interpreter, please contact pso2@seabreezemgmt.com