Dual Director of Sales

Description

The Hampton Inn & Suites located in Coeur d’Alene is looking to add to our hospitality family! This beautiful hotel is perfectly located just down the road from the beautiful Coeur d’Alene Lake. If you have a passion for the hospitality industry this position is for you! Come join a wonderful group of people, and a great brand of hotels to start your career!   

Summary

At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences. 

Benefits

Travel Perks

Optional Daily Pay

Health/Life Insurance

401k

Paid Time Off

Dental/Vision 

Employee Assistance Program

Referral Program

Your Role

As Dual Director of Sales, you will be the driving force behind the hotels revenue growth. You’ll oversee sales operations, set innovative strategies, and build strong relationships with clients and the community—all while ensuring alignment with property goals and ownership expectations. Your leadership will maximize REVPAR, occupancy, and overall revenue across all segments. This role is ideal for someone who leads with Grit, collaborates Stronger Together, and communicates with Social Intelligence.

What You’ll Do

• Lead strategic efforts to secure new and repeat business through outside sales calls, site tours, relationship building, and creative outreach
• Analyze market trends, competitive activity, and customer feedback to shape impactful sales strategies
• Represent the hotel at trade shows, community events, and industry gatherings to maintain a visible and active presence
• Build proposals, finalize bookings and contracts, and guide clients through a seamless sales process
• Participate in revenue management calls, budget planning, forecasting, and hotel strategy sessions
• Collaborate with hotel leadership to deliver exceptional guest service and exceed client expectations
• Train front desk and team members on the sales process to foster a culture of service and upselling
• Track and follow up on all group business to ensure materialization and satisfaction
• Implement promotional programs and partnerships that drive revenue growth across all segments
• Maintain a professional image and uphold Resolute Road Hospitality’s high standards in every interaction
• Other duties as assigned

Knowledge, Skills & Abilities

• Strong knowledge of the hospitality industry, sales process, and market dynamics
• Proven ability to analyze data, forecast revenue, and develop actionable business plans
• Exceptional relationship building, negotiation, and communication skills
• Proficiency in Microsoft Office and familiarity with brand sales systems (preferred)
• Self-motivated with the ability to work independently and as part of a team
• A proactive, creative mindset to pursue and close business opportunities

Education & Experience

• Associate degree or equivalent experience
• At least 5 years of sales experience, with 2-4 years in hospitality

Additional Information

Consistent attendance and adherence to Resolute Road Hospitality’s standards are critical to success in this role. This job description is intended to describe the general nature and level of work performed. It is not intended to be an exhaustive list of responsibilities, duties, and skills required. Duties may evolve based on organizational needs. 

E-Verify

Resolute Road Hospitality utilizes E-Verify for all employment authorization verification. 

Requirements

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