job title:
TALENT AND REWARD OPERATIONS LEAD
JOB SUMMARY:
The Talent & Reward Operations Lead is responsible for the Local Talent & Reward operations activities.
- The Lead will manage the local team to ensure all activities in scope are running smoothly and result in a great employee experience and also ensure UCB local market reward competitiveness.
- Main responsibilities include: compensation, benefit programs management, local policy making & compliance with legal & company regulations, employee lifecycle managment, payroll management, local HR Answers service, Personnel administration, and representing TRO to communicate with JEC & local managers.
Duties/Responsibilities:
Reward Management & legislative compliance management:
- Responsible for global reward policies local implementation & communication, ensure local legislation compliance.
- Responsible for the smooth and compliant running of global reward processes (LTI, Compensation Review, Salary surveys, Recognition etc.) local roll-out and implementation
- Keeps abreast of evolving reward trends via networks and benchmarking
- Manage the local portfolio of benefits under Global / Regional Strategy (Pension, Insurances & other local ones)
- Enable the annual Workforce Planning exercise with external market trend & internal business environment
- Analyze and evaluate external and internal market trends & data to ensure UCB Japan competitiveness in Pharma market
- Manage Job Evaluation process & result base on global JE philosophy
- Manage the local offering process with accuracy and achieve the DE&I goal
- Advises local leadership on reward with the support of the regional reward lead
- Keep local policy up to date by partnering with Local Talent Partners Team.
- Lead internal and external audits and ensures specific audit actions are timely implemented
- Partners with local providers, lawyers and our internal legal and tax department to actively manage risk, ensure regulatory compliance, identify/communicate the impacts to the stakeholders and ensure processes, documentation and practices are updated including BCP
- Provides input into development and improvement of global reward policy and processes and ensures local needs and preferences are heard and understood
Talent Operations Management
- Responsible for accuracy & timeliness of company payroll & local HR Administration
- Ensures payroll and HR Administration are audit proof & compliant
- Ensures that all the activities related to the employee lifecycle are executed with the higher quality and eye for detail
- Manages escalations and supports the team in complex cases
- Ensures that all activities are managed in line with global guidelines & expectations
- Responsible for employee satisfaction ensuring qualitative & timely follow-up of questions & requests
- Ensure the local team is leveraging technologies in view with the global philosophy (eg using the Neocase HR Answers platform in line with global guidelines & approach
- Ensure KPI’s) and that globally defined goals for HR Answers are achieved
- Drives Improvements & escalation of issues with the platform and service toward global team
- Ensuring Knowledge base is updated and used by employees – Ensures HR is the main communication channel towards employees
- Keeps abreast of local legislation and evolving policy trends via networks and benchmarking
Team Management:
- Lead the local Talent & Rewards Operations team (staffing, work planning, performance management & budgeting)
- Coaching & development of team members
- Ensures team members resources planning and have the ability to connect with connections global & regional team for personnel growth
Partnership Management:
- Manages the relationship with local providers (payroll, benefits, fleet, etc.)
- Drives governance with focus on improving service & collaboration
- Drives KPI for external partners together with purchasing
- Responsible for set-up of new partners/initiatives upon business needs
Operations Management & Innovation:
- Ensures that team members are real process owners feeling responsible for the performance & continuous improvement
- Ensure basics are covered in all activities: checklist, work instructions, process guides etc.
- Coaching & inspiring the team to search for new digital solutions to increase quality & efficiency
- Use insights & data to measure and improve processes
- Drive local implementation of automation initiatives
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