Description
About Heritage Hotels & Resorts
Heritage Hotels & Resorts is New Mexico’s premier locally owned hospitality group, built on a deep respect for culture, place and people. Our luxury hotels and award-winning restaurants are rooted in authentic storytelling, exceptional service and community pride. We care for our guests, our team and our neighborhoods with the same intention. If you enjoy delivering polished service and creating memorable dining experiences, we invite you to grow with us.
Why This Role Matters
We are seeking an enthusiastic, service-driven individual who loves creating memorable moments and bringing positive energy to every guest interaction. As a restaurant server, you’ll play a key role in shaping the entire dining experience, turning great food and drinks into something truly special through your warmth, attention to detail, and genuine hospitality. This role matters because you set the tone for the guest’s visit, keep the flow of service running smoothly, and help build the kind of loyalty that keeps people coming back. If you thrive in a fast-paced environment, enjoy connecting with people, and get excited about making someone’s day, this is an opportunity to shine and grow in a dynamic, rewarding setting.
What You’ll Do
- Take accurate food and beverage orders and enter them correctly into the POS Monitor tables throughout the meal to anticipate needs such as refills, condiments, or additional courses
- Present checks promptly and process payments accurately
- Deliver food and beverages according to service standards, ensuring proper presentation Perform quality checks after each course to ensure guest satisfaction
- Coordinate timing of courses with the kitchen to maintain smooth pacing
- Complete opening, running, and closing side work (stocking, polishing glassware/silverware, refilling stations) Assist teammates by running food, clearing tables, or resetting sections as needed
- Support bar or host staff during peak periods when appropriate
- Participate in pre-shift meetings to stay informed about menu changes, specials, and service priorities
- Maintain a high level of positive and professional interaction with coworkers and guests.
- Comply with nutrition, sanitation and safety standards at all times.
- Answer menu questions confidently and offer thoughtful recommendations to enhance the guest dining experience.
- Ensure proper identification is checked to verify minimum age requirements for the service of alcoholic beverages.
- Maintain cleanliness and organization of service areas, tables and stations throughout the shift.
- Maintain professional appearance in compliance with uniform and grooming standards.
- Protect company assets and maintain confidentiality of proprietary, client and guest information.
- Other duties as assigned are consistent with the functions of this position as needed at the property.
Why You’ll Love Working With Us
- Competitive pay and comprehensive benefits, including a 25% 401(k) match!
- Generous employee discounts across Heritage hotels, restaurants, spa and retail!
- Complimentary meals during scheduled shifts!
- Free employee parking!
- Supportive team culture with opportunities for growth and advancement!
- A workplace rooted in New Mexico pride and community values!
Requirements
- Clear, friendly, and professional verbal communication and customer service skills.
- Ability to multitask and remain organized in a fast paced restaurant environment.
- Strong listening skills & attention to detail while committing to service standards.
- Ability and willingness to work flexible hours including weekends, holidays and late nights.
- High school diploma or equivalent experience or training required.
- High volume and/or fine dining experience preferred.
- Proficiency with POS systems and basic cash-handling.
- Current New Mexico Food Handler Certification and Alcohol Server Certification required.
