Description
Job Summary:
The Sr. Specialist, Portfolio & Timeline Management will hold a critical role in the department, working directly with all levels of Management to ensure departmental success. They will report directly to the Supervisor of QC & Compliance. They will work alongside the attorneys, management, clients, and staff in a fast paced, collaborative environment to ensure Firm success and Client satisfaction. The right candidate will have a minimum of 5 years’ experience in the legal/default servicing industry, preferably at a servicer or default law firm.
Duties and Responsibilities:
- Assist department Management with monitoring and progressing certain high touch client portfolios, as well as pitching in at critical times to help various teams with tasks related to these portfolios.
- Assist Management in monitoring MyWork and Client System Workloads, ensuring they are completed Timely and Accurately as related to various portfolios.
- Create and distribute various reports both internally and externally.
- Work with team members, attorneys, and Management to ensure the department is meeting clients/investor SLAs, FLAD, FLMD, as well as various other requirements and scorecard metrics.
- Monitor and digest Incoming Client Directives to ensure departmental compliance, as well as initiate and monitor change management to successful completion. Assist Management as needed in dissemination to relevant staff.
- Work with Management, Ops, and IT throughout change management initiatives related to client/investor guidelines and scorecard metrics.
- Collaborate with Management in creating portfolio success strategies.
- Assist Management as needed with comprehensive and thorough scorecard rebuttal creation, as well as timely submission. Assist in creating templates for regular rebuttals, as well as policies and procedures related to the same. Assist Management with monitoring deadlines.
- Assist Management as needed with financial quality control, as well as monitoring pre-loss communications for patterns, with an eye toward identifying IT improvements and training needs.
- Assist Management with developing processes and procedures, as needed, throughout the department.
- Work with Management to create and modify comprehensive training tools for new and tenured employees relating to client directives, new initiatives, SLA requirements, and client scorecard metrics.
- Assist Management with Remediation Projects and Portfolio Scrubs.
- Assist Management as needed with significant client escalations.
- Assist Management with creating, deploying, and monitoring QC Team projects.
- Complete special projects as needed, at the direction of Management.
- Regularly interface with clients and promote positive client relations.
- Proactively monitor sensitive portfolios and client systems to ensure all available holds are raised, as well as place historical holds as needed.
- Interface with clients and co-workers virtually (and telephonically) on a regular basis
- Liaise between intradepartmental teams to promote cohesiveness, collaboration, and the MRLP corporate culture.
- Communicate with others in a professional and personable manner, both internally and externally.
- Self starter with strong organizational skills and the ability to work quickly and accurately in a high-volume environment.
- Apply industry and default process knowledge to ensure portfolio wide success.
- Work effectively and congenially with co-workers and colleagues throughout the firm; promote inter/intra-departmental cooperation.
- Develop and maintain strong working relationships with all team members to create a partnership that yields success, predictable results and credibility.
- Will perform other duties and responsibilities as needed.
Education and Work Experience:
- Bachelor’s degree from an accredited university; or
- Minimum of 5 years’ experience in the legal/default servicing industry
KNOWLEDGE, SKILLS, & ABILITIES:
- Ability to courteously and professionally communicate with clients, management, and team members.
- Must provide excellent customer service (internally and externally).
- Must be flexible in receiving and completing work assignments, with the ability to prioritize effectively.
- Must be a self-starter and possess good time-management abilities.
- Balance team and individual responsibilities; Contribute to building a positive team spirit.
- Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality.
- Must demonstrate attention to detail and an ability to follow through.
- Must possess industry knowledge related to default processes.
- Must possess exceptional organizational skills, ability to multi-task, and be adaptable to change.
- High-level proficiency in MS Office suite.
- Proficiency in Default Servicing Client Systems (ICE, Clairfire, Tempo, Vendorscape, etc.)
- Familiarity with firm’s case and document management software.
- Ability to delegate, follow-up, and monitor tasks to completion.
- Ability to operate computer, fax machine, scanner, photocopier, typewriter, and telephone.
- Strong written and oral communication and interpersonal skills.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, and stoop, kneel, or crouch. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: Normal office working conditions, with quiet to moderate noise level within the work environment.
We offer a comprehensive compensation package, which includes a salary commensurate with experience and accomplishments.
If you possess the requisite qualifications and are seeking the challenge of working in a growing firm, please submit your resume in confidence.
All applicants applying for U.S. job openings must be authorized to work in the United States.
- Please note: No employment sponsorship or support will be given for this position. McCalla Raymer Leibert Pierce, LLP will not consider any employment immigration sponsorship or support. This means that McCalla Raymer Leibert Pierce, LLP will not support any CPT, OPT, or STEM OPT plans, nor sponsor in any NIV category (including TN, E-3, H-1B, O-1), or submit the position in the H-1B Registration; or
- Visa sponsorship nor immigration support not available. Applicants must be legally authorized to work in the United States now and in the future. The company does not provide visa sponsorship or any immigration support (including STEM OPT training plan) for this position
Because of the high volume of calls received, only qualified candidates will be contacted for consideration
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
