Description
- Veterans encouraged to apply
- Previous Service Technician Experience required!
The Service Technician is a skilled professional responsible for diagnosing, troubleshooting, and repairing all types of automotive problems. You'll be the heart of the service department, using your technical expertise and problem-solving skills to ensure vehicles are running smoothly and safely.
Responsibilities:
- Diagnosis and Repair:
- Analyze customer concerns and symptoms to identify the root cause of vehicle malfunctions.
- Utilize diagnostic tools and equipment to pinpoint problems (scanners, multimeters, pressure gauges, etc.).
- Conduct thorough inspections of various vehicle systems (engine, transmission, brakes, electrical, etc.).
- Prepare repair plans outlining necessary repairs and estimated costs, obtaining customer authorization before proceeding.
- Repair and replace faulty components following service manuals and manufacturer specifications.
- Test repairs to ensure functionality and safety.
- Document all repairs and parts used on service orders.
- Customer Service:
- Interact with customers in a professional and courteous manner, explaining technical issues in an understandable way.
- Provide accurate estimates and timelines for repairs.
- Keep customers updated on service progress and address any concerns promptly.
- Technical Skills and Knowledge:
- Possess a strong understanding of automotive systems, including their operation, diagnosis, and repair.
- Stay up to date on new technologies and repair procedures through training and certifications.
- Perform a wide range of repairs, from basic maintenance to complex engine or transmission overhauls (depending on experience).
- Proficient in using various diagnostic tools and automotive repair equipment.
- Maintain a clean and organized work area, adhering to safety protocols.
- Additional Responsibilities:
- May perform test drives to evaluate vehicle performance and diagnose issues.
- May research technical information and consult with colleagues or service manuals to solve complex problems.
- May recommend preventative maintenance services to customers.
- Contribute to a positive and efficient work environment within the service department.
- Other duties as assigned
Qualifications:
- Demonstrates a high “HQ” (Hospitality Quotient) consisting of kindness & optimism, intellectual curiosity, work ethic, empathy, self-awareness, and integrity.
- Education: High school diploma or equivalent.
- Experience: Minimum of 2-3 years of experience as a Service Technician or related automotive repair experience. Completion of an automotive technician training program or equivalent experience preferred.
- Certifications: Valid driver's license with a clean driving record. Automotive Service Excellence (ASE) certifications is a strong plus. Mercedes-Benz OEM certification preferred.
- Strong understanding of automotive systems, diagnostics, and repair procedures.
- Excellent problem-solving and critical thinking skills.
- Manual dexterity and the ability to perform physical tasks (lifting, bending, reaching).
- Good communication and interpersonal skills to interact effectively with customers.
- Ability to work independently and as part of a team in a fast-paced environment.
Benefits of Working at Swickard:
- Career Path – Swickard isn’t just a J-O-B. You’ll learn and grow into different roles and be able to take on new leadership responsibilities.
- Open Service Appointment Schedule – customers schedule service appointments with us when it’s convenient for THEM. This means we maintain a bustling shop with more work and greater income potential for the service team.
- Progressive pay plans: As your tenure increases and you complete more certifications, we’ll pay you more!
- Paid manufacturer training – we’ll pay to help you gain new certifications and advance your career with some premier manufacturers.
- Competitive Compensation - Enjoy a competitive salary and comprehensive benefits package.
- We are an Equal Opportunity Employer and value diversity and inclusion at our company.
About Us
- We were founded in 2014 by Jeff Swickard in Wilsonville, OR.
- We’re a hospitality company that happens to sell cars, parts, and service.
- We are a team. Everyone plays a role in our success.
- Culture: We want to be our customers’ favorite place to purchase, lease, or service their vehicle and we want to be your favorite place to work!
- Highline Brands: Swickard has positioned itself as a leader in highline brands such as Mercedes Benz, BMW, Volvo, Porsche, Lexus, Audi, Land Rover, and more.
- We are consistently ranked as one of the fastest growing dealership groups in the US by Automotive News.
Most people have a stressful experience buying or servicing their car. It shouldn’t be that way. We’re looking for people as crazy as we are about revolutionizing the car-buying experience and it starts with hospitality. Hospitality isn’t just what we do, it’s who we are. We need exceptionally talented individuals to join our mission and embark on a challenging, rewarding career. Do you have what it takes?
