Closing Date: 22/05/2026 (subject to change due to volumes of applications)
Locations - London, Bristol or Milton Keynes
Hybrid working - 3 days in the office, two days working from home
About the role
The Transformation Manager will lead a delivery squad within the Supply Chain Improvement Programme, operating as part of the wider One ERP (EE SAP replacement) Programme. The Transformation Manager is accountable for delivering customer‑facing and supply‑chain‑focused initiatives over the next 12 months, turning programme priorities into measurable business and customer benefits.
The changes delivered through this role will help prove new capabilities in process, data and ways of working, acting as a foundation and repeatable template for the future full replacement of EE SAP. The role also supports the wider One ERP programme by ensuring delivery is aligned to the long‑term target state and will deputise for the One ERP Programme Manager as required.
What you’ll be doing
- Lead a delivery squad: Run and coach a multi‑disciplinary squad comprising business analysts and solution architects, creating clarity of purpose, pace and accountability to deliver agreed outcomes.
- Drive a prioritised transformation backlog: Own and manage the squad backlog, ensuring work is aligned to programme priorities, business outcomes and available capacity, and adjusting plans as needed based on insight and delivery progress.
- Deliver data‑led insight and recommendations: Undertake and oversee structured, data‑led analysis to build clear options, recommendations and delivery plans that support informed decision‑making at all levels.
- Identify further transformational opportunities: Review current business initiatives and end‑to‑end processes to identify opportunities for simplification, optimisation and transformation that support programme objectives.
- Build stakeholder alignment and buy‑in: Consult with the right stakeholders at the right time to secure input, accountability and commitment, ensuring plans are understood, supported and positioned for successful delivery.
- Provide high‑quality delivery governance: Track progress, manage dependencies and risks, and produce clear, insight‑led updates for programme and senior forums, ensuring transparency and confidence in delivery.
Essential Skills / Experience
- Experience delivering change within complex improvement or transformation initiatives, ideally within supply chain, Retail or business change environments.
- Demonstrable experience leading or coordinating a delivery squad or virtual team, including business analysts and solution architects, with accountability for day‑to‑day delivery, prioritisation and outcomes.
- Experience identifying and managing delivery risks, issues and dependencies, with confidence to resolve obstacles and escalate appropriately to maintain momentum.
Desirable Skills / Experience
- Clear customer‑first mindset, ensuring transformation activity delivers improvements to service, reliability, efficiency or end‑to‑end customer experience, not just internal process change.
- Ability to review current ways of working/business processes and identify opportunities for simplification, optimisation and transformational change.
- Strong stakeholder management and communication skills, able to build constructive working relationships across business and technology teams and gain buy‑in, accountability and input to plans.
Our Package
Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- 10% on target annual bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
At EE, we’re harnessing the power of technology to bring people together and make life better.
You’ll use your energy and ambition from similar roles where you’ve thrived, met goals, achieved targets, influenced others, or provided great service and you’ll already have the transferrable skills to shine here. You’ll take responsibility for delivering results and collaborate with your team to share ideas and celebrate success. We’ll give you all the training, tools, and support you need to build your confidence and achieve your targets.
We understand that life doesn’t always follow a set schedule, so we help our people work flexibly – for example, allowing you to plan your own breaks or bank time off to make sure you don’t miss the moments that matter most.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. Bring your energy, curiosity, and ambition – and we’ll match it with opportunity. Join us at EE and turn your potential into performance.
[For corporate TA within Consumer]
EE is the UK’s largest mobile network and a core brand within BT Group’s Consumer unit. Many of our roles are employed by EE but work across a growing, multi‑brand Consumer environment – supporting customers across our family of brands, BT, EE and Plusnet.
You’ll benefit from EE’s strong people proposition, development opportunities and culture, while helping shape the future of consumer connectivity at scale.
