Basic Purpose: What is the overall function of the job?
Sample receipt, preparation of supplies and shipping related duties for all clients in support of the Sample Logistics Team. This position also includes administrative functions
Key Accountability/Responsibilities: What specifically is this job expected to accomplish?
Greet all clients in a friendly, positive manner
Receive all external client samples
Unpack samples and organize them according to analytical requirements
Ensure client samples are entered into LIMS and approved in a timely manner according to sample holding time, test code, due date, and / or received date
Ensure all required samples are redirected as required
Prepare bottle orders requests and coordinate delivery of bottle orders
Provide support to the Sample Log In team
Ensure accuracy of results and data entry
Recognize routine and non-routine problems and escalate to the Supervisor
Ensure supply inventories are maintained
Proactively ensure overall satisfaction of regional client base including communication to project management and supervisor as appropriate
Monitor/Calibrate the temperatures of fridges, thermometers and temperature guns
Adhere to Bureau Veritas’ quality systems QA/QC, SOPs and external accreditation requirements.
Adhere to Bureau Veritas’ safety policies.
All other responsibilities as assigned
Skills and Knowledge: What skills and knowledge are used to carry out job responsibilities and solve problems?
High School Diploma
Experience in a laboratory environment is considered an asset.
Ability to lift up to 40 lbs
Excellent attention to detail
Strong communication skills (both written and verbal).
Strong computer skills (Microsoft Word, Excel, Outlook etc.)
Ability to work independently as well as engage others when required in escalation of concerns to meet the client needs or to best manage client disappointments
Energetic and keen with a positive attitude who thrives in a fast-paced environment where multi-tasking, prioritizing and adapting to changes are required
Work Relationships
Internal: Laboratory Operations and Customer Service
External: Clients and Couriers
Working Conditions: physical work environment, physical and mental effort, visual/listening attention and travel
High level of work production in fast-paced lab environment
Flexible working hours, overtime and shift work
Changing priorities and balancing workload to meet tight deadlines
Some lifting and carrying (up to 40 lbs) and may involve long periods of standing
Hazardous materials are handled using established safety procedures and appropriate equipment
