Patient Journey Partner (Contract)

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections,  where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Roche Pharmaceuticals

The Mission

• Health care is changing: Radical innovation, increased openness to change, increasing patient empowerment, multiple sources of medical information, and pressure on public spending. As a result of all this, the needs of our stakeholders continue to evolve.

• The Patient Journey Partner (PJP) is at the center of the Roche organization, turning upside down the role we play in society - from mostly offering world-class medicines towards much more partnering, innovating and leading generative disruption. By doing so the PJP will be directly accountable to deliver better outcomes for patients, their community, the ecosystem and the organisation, faster.

• The PJP is an empowered leader and the local face of Roche Hong Kong and Macau. She or he partners closely with all stakeholders directly touching the patient journey (in a given therapeutic or disease area), gaining a deep understanding of their needs in order to connect Roche’s capabilities to co-create meaningful solutions.

• The PJP will deliver better outcomes for patients, better community value and better commercial results, the latter being the consequence of the first two. Committing to improving better care outcomes for patients is good business.

• This role is locally embedded in the Hong Kong ecosystem, it is an integrated role, primary point of contact, functionally agnostic, (i.e. it does not fit into the traditional concepts of Commercial/Sales or Medical Affairs)

• It has no profitability, sales objectives or incentives

• All Roche Hong Kong & Macau employees are to lead by example, in the network way of working.  This is where solutions are sourced from the internal and external network first, to avoid duplications, and to achieve better patient outcomes faster.  

• All Roche Hong Kong & Macau employees are to lead by example in accelerating the digital maturity of Roche internally and in the external healthcare environment, aligned with the long term Roche vision of Personalized Health Care.

Major Accountabilities

• All Roche employees are expected to effectively contribute to cross-functional collaboration and coordination and comply with all laws, regulations, policies & procedures that govern our business.

• This position profile serves only to give a broad outline of the duties required and will be renewed and amended at periodic intervals in the consultation with the incumbent.

• The PJP is a senior level role within the affiliate, who has decision making authority to request resources of Roche (both within the affiliate and broader network) in order to have improved impact on the patient journey 

• With regards to the ecosystems of Hong Kong and Macau, the PJP will continue to evolve the collaboration within the ecosystem of HA clusters, public and private partnerships and the smooth rolling out of healthcare system changes in which the HSPs will be shaping.

Details:

• The PJP focuses on the importance of bringing the outside in, working with both Hong Kong and Macau partners to uncover all potential opportunities to transform outcomes for patients, faster. They also bring the inside out, to bring Roche expertise, science and knowledge to the ecosystem.

• Acts as trusted partner and is the primary (but non-exclusive) point of contact between stakeholders and Roche; the PJP shares the patient and stakeholder community needs internally, prioritizes and secures resources, and drives solutions that deliver outcomes faster.

• Partners with patient journey stakeholders to remove roadblocks and unlock possibilities to deliver value for patients and the community.

• Stewards Roche’s products through their lifecycle and supports their appropriate use, which includes sharing their merits with HCPs in a truthful and balanced manner.

• By overseeing the patient journey in its entirety, the PJP acts as a system thinker with the ability to identify shared purpose among stakeholders and leverages this to co-create solutions with stakeholders in the ecosystem.

• The role is empowered to pull in expertise and resources locally and from the network as needed, including in collaboration with other PJPs.

• Ensuring great experiences whenever stakeholders in the ecosystem engage with Roche employees, products and services.

• This position will be consulted on the P&L of the business, but does not have responsibility for sales performance. The individual is responsible for ensuring the most efficient use of company funds (OPEX) to deliver their personal outcomes, and to continue to use the wider Roche Network to find existing solutions, or to share new local solutions. Time and cost efficiencies should be made each time a similar project is completed.  

• This role will take the lead on the Roche 10 year ambition relating to Patient Value in Hong Kong ensuring meaningful progress is being made

• Fully adopt the CCXA Academy tools and approaches.

Mindset & Behaviours

• Embrace the Roche Values of Integrity, Courage & Passion

• Demonstrate Roche Leadership Commitment & Core Competencies

• VACC- Embrace and master VACC (visionary, architect, coach, catalyst) behavior

• Growth- Ability to learn and unlearn quickly, take risks and experiment, and contribute to the learning cycle by sharing knowledge with others inside and outside Roche

• Value creation- Boldly act on key decisions and opportunities and boldly stop any activity that is not adding value. Ability to say “No” to stakeholders when the value is not predictable/foreseen

• Digital- Be Innovative and drive digital transformation across organizations and industries to bring value and impact to the healthcare ecosystem

• Enterprise- Think from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to both the local health environment, and more broadly, across Roche globally.

• Enablers- 

  • Embrace agile ways of working to facilitate the transformation journey and achieve our North Star

  • Enabler mindset to leverage the internal and external networks to create value and scale impact

• Self-managed- Self-management and self-direction - altruistic in supporting the global network to embrace PAM (Purpose. Autonomy and Mastery)

Experiences, Knowledge and Qualifications

• HK&M Capabilities are required for the role:  Customer Centricity, Innovative: thinking,  Managing Ambiguity, Analysis and Decision-making,Entrepreneurial Thinking, Shared & Servant Leadership.

• Experience in leading cross functional teams is desired. Cross-functional leadership experience in both formulating cross-functional strategies and orchestrating cross-functional teams is desirable.

• Strong business acumen with desired expertise in commercialization, medical and customer experience excellence.

• Deep experience in agile ways of working is desired.

• Experience in stakeholder management and partnering with PAGs is highly desired.

• Deep understanding of patient journey(s) and related treatments in defined disease area(s), enabling engagement at the specialist level.

• Broad understanding of Roche’s present portfolio and future pipeline, such that they can work on future-based solutions.

• Robust understanding of medical affairs strategies and tactics including clinical research

• University degree (scientific, economic, or business degree). An advanced degree in Life science and/or MBA is a plus.

• Fluent in speaking and writing English and Cantonese.

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.