Job Req Number: 115813
Time Type: Full Time
Key tasks & responsibilities
- Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures
- Prioritizes, diagnoses and resolve incidents using ITSM tool
- Investigates causes of incidents and seeks resolution
- Facilitates recovery, following resolution of incidents
- Documents and closes resolved incidents/service requests according to agreed procedures
- Initiates and monitors actions to investigate and resolve problems in systems, processes, and services
- Assists with the implementation of agreed remedies and preventative measures
- Carries out agreed applications maintenance tasks
- “Go Live" support after introduction of new solutions
- Ensure proper communication to vendor Management
- Shift-based support model are required
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- Competencies & Skills Required
- Good written English and spoken English
- Willingness to learn, commitment to quality and can deal with complexity
- Innovative thinking and customer services oriented
- Good communication skill and team working spirit
- Experience of Global Logistics IT application support, ITIL processes including incident management, problem management and customer service support
- Able to work under pressure and time/shift constraints
- Knowledge of Freight business process flows, and freight application business is a plus
- Knowledge in any TMS/WMS/supply chain application is an advantage
- Minimum 2 years of relevant working experience in IT, general IT background is required
DSV – Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
