Patient Care Manager – Ambulatory Services
Full‑Time | Newport News, VA
We offer competitive salaries, a comprehensive benefits package, Paid Time Off, and opportunities for professional growth.
As a Patient Care Manager – Ambulatory Services (PCM‑AMB) at our Newport News, VA location, you are a key leader within the multidisciplinary treatment team. This role is responsible for overseeing high‑quality, patient‑centered care in a transitional living or outpatient setting. The Patient Care Manager provides direct supervision, guidance, and mentorship to Patient Care Specialists (PCS I–III) and/or Patient Recovery Coordinators (PRC), ensuring consistency, safety, and excellence in frontline care while maintaining regulatory compliance and operational standards.
Why Pinnacle
Pinnacle Treatment Centers is a mission‑driven organization committed to providing compassionate, evidence‑based addiction treatment. Patient Care Managers play a critical leadership role in supporting recovery environments, teammate development, and patient safety.
- Leadership role with direct impact on patient care and team performance
- Collaborative, multidisciplinary work environment
- Opportunity to influence program structure and operational excellence
- Meaningful work supporting recovery and long‑term outcomes
Benefits
- 18 days Paid Time Off (PTO)
- 401(k) with company match
- Company‑sponsored training and certification opportunities
- Comprehensive benefits package including medical, dental, vision, short‑term disability, long‑term disability, and accident insurance
- Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)
- Discounted tuition and scholarship opportunities through Capella University
Requirements
- Associate degree from an accredited college or university in a behavioral science discipline plus one (1) year of experience in a behavioral health setting, or
High school diploma or equivalent plus three (3) years of experience in a behavioral health setting
- Minimum of one (1) year of experience supervising and leading a team
- Strong understanding of addiction treatment and the recovery process, including medication‑assisted treatment
- Current CPR/First Aid certification (may be obtained upon hire)
- Current MANDT or CPI certification (may be obtained upon hire)
- Valid driver’s license in good standing
- Ability to travel up to 50% as needed
Preferred Qualifications
- Undergraduate degree from an accredited college or university
- Four (4) or more years of experience working in behavioral health
- Two (2) years of experience supervising and leading a team
Responsibilities
- Provide direct supervision, mentorship, and leadership to PCS and PRC teammates
- Support recruitment, onboarding, retention, and performance development of patient care teammates
- Promote accountability, engagement, and a positive team culture
- Ensure role clarity and skill development through regular supervision and individual development planning
- Maintain appropriate staffing and scheduling in accordance with program needs and Pinnacle standards
- Manage accurate timekeeping and bi‑weekly payroll submission
- Conduct 90‑day and annual performance reviews with measurable goals
- Investigate teammate concerns and collaborate with HR and leadership on resolution
- Plan, lead, and document team meetings and trainings to support quality improvement and regulatory readiness
- Assist with admissions, transfers, and discharges, including patient monitoring, searches, observed drug screens, and transportation as needed
- Collaborate with clinical and medical teams to support trauma‑informed care and crisis prevention
- Oversee patient belongings searches, heat treatment, documentation, and secure storage of non‑permitted items
- Manage patient cash balances and ensure accurate documentation and audits
- Oversee patient self‑administration of medication procedures and vital sign collection in collaboration with nursing staff
- Support PCS/PRC‑led recovery groups, meetings, and recreational activities
- Oversee grocery budgets, meal planning, and ordering processes
- Manage ordering and organization of patient care and program supplies
- Assist patients without resources in meeting basic needs using available supports
- Monitor documentation for accuracy, timeliness, and compliance, including EHR entries and incident reports
- Ensure safety protocols, infection control measures, and facility cleanliness are maintained
- Monitor census accuracy and communication tools related to patient occupancy
- Coordinate and approve transportation arrangements when staff are unavailable
- Uphold professional boundaries and ethical standards across the department
- Serve as a liaison between patient care teams and other departments
- Participate in daily huddles, treatment team meetings, and leadership meetings
- Serve as Administrator on Call as scheduled
- Train teammates on the PCS Playbook and Pinnacle Treatment Models
- Perform all PCS/PRC duties as needed to support operations
- Perform other duties as assigned
Join our team. Join our mission.
