Ministry of Social Development
Senior Process Analyst -Data
🇳🇿Wellington, Wellington Region, New Zealand4 days ago
NZ$104K – NZ$126KSeniorFull Time
• Two-year secondment/fixed-term position
• Wellington based
If you like turning complex service models, data flows, and rules into systems that changes peoples lives, this is a rare chance to help design how New Zealand delivers social services for the next 15 years.
About us | Mō mātou:
The Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.
We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.
As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.
Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.
MSD – services for the future is a multi-year programme to transform how we operate so we can deliver for New Zealanders and focus our resources and investment on the people who need it. The programme will make significant changes to our underlying systems, processes, and introduce redesigned services that put people first.
The Information, Data, and Analytics team is leading an ambitious work programme to uplift our data and information capabilities to support the Transformation initiatives, while also establishing Enterprise level standards for BAU. MSD operates within a highly complex data environment, and our focus is on creating the foundations that allow data to be managed deliberately and consistently over time. This includes developing an enterprise data model, strengthening stewardship and governance, embedding a standardised data quality framework, and establishing master data management practices.
• Design core service processes – work hands on with data flows, business rules, and workflows that drive new enterprises data systems and automation at national scale.
• Bring structure to complex environments – translate high volume service models into clear BPMN process designs and integration ready data rules.
• Build future ready services – support workflow automation, system configuration, and data platforms underpinning MSD’s next 15 year operating model.
• Deliver business outcomes with impact – collaborate with architects, product owners, and SMEs to implement process designs that directly improve service delivery.
As a Senior Process Analyst, you’ll play a key role in designing and improving the data processes that underpin MSD’s future operating model.
You’ll work in the Information, Data and Analytics team with Product Owners, SMEs, analysts, architects, and technical teams to map end-to-end data processes, identify issues, and coordinate practical, user-centred solutions.
You’ll ensure processes align with MSD’s enterprise architecture and policy frameworks, and you’ll help uplift capability across the team by modelling strong process design practice. Your work will directly support workflow, automation, and system configuration — making this a role with real impact on how services are delivered.
Key Responsibilities
• Leading analysis, design, and documentation of both business & data processes in a data mastery solution.
• Developing clear current-state and future-state process maps focused on data flows and business rules aligned to MSD standards.
• Using data and insights to assess process performance and identify improvements.
• Facilitating workshops and fit-gap analysis with SMEs and stakeholders.
• Coordinating implementation of data and rules process improvements, including system and workflow processes in our data Mastery solution.
• Supporting workflow automation and ensuring process outputs are usable for configuration and integration.
• Maintaining strong relationships across the programme to ensure alignment and integrated solutions.
• Contributing to capability uplift in process design across MSD.
• Proven experience leading business process analysis and improvement.
• Strong skills in process design, mapping, and workshop facilitation.
• Developing data flow processes from the business processes.
• Experience in defining rules in process flows.
• Understanding of BPMN or similar notation.
• Knowledge of business rules and how they connect to processes.
• Excellent communication and relationship-building skills.
• Strong analytical and problem-solving capability, with a client-centred mindset.
• Experience in high-volume service environments and structured analysis approaches.
• Familiarity with Agile ways of working and process improvement techniques.
Senior Process Analyst Position Description
How to apply | Me pēhea te tuku tono:
To apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.
Note: Your cover letter will be a key part of our assessment process, so please highlight how your experience relates to the key responsibilities listed in the position description.
All applications must be made online. If this is not possible or if you have any queries, please contact us at jobs@msd.govt.nz
Internal MSD Employees – please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.
Closing date: Wednesday 27th May, 2026.
Joining us | Ko te hono mai:
Joining MSD means being part of a whānau that celebrates the diversity each individual represents. We show manaaki, we care about the wellbeing and success of people and want everyone to thrive, and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. We are a Treaty partner committed to strengthening relationships with Māori, Hapū, Iwi and communities to realise their own potential and aspirations.
If you have any support or access requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.
