Company Description
T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.
We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.
Job Description
About the Role
We are seeking a high-energy, Customer Success Manager (CSM) to join the T Cloud Public (TCP) team. As the leading European alternative to the hyperscalers, TCP provides a confident, modern cloud built on the pillars of sovereignty and security. In this role, you will be the primary advocate for clients, ensuring they navigate our technically strong platform with ease and realize its full potential.
You will shift the customer experience from perceiving our technology as a complex, intimidating platform to one that feels intuitive, approachable, and easy to engage with.
We'll have into account candidatures from different Spanish locations, as Granada, Sevilla, Valencia, Bilbao, Santiago, Zaragoza, Palma, Oviedo...
Key Responsibilities
- Lead Cloud Reinvention: Act as a strategic partner to accelerate our clients' cloud reinvention, shifting them from legacy infrastructures to a sovereign European alternative.
- Manage Enterprise Adoption: Partner with clients to accelerate TCP adoption, focusing on large-scale workloads and complex migrations.
- Human-Centric Technical Advocacy: Bridge the gap between technical strength and user experience by making our platform feel approachable and easy to engage with.
- Value & Security Advocacy: Ensure clients leverage our unique value of European cloud infrastructure without compromising on security or performance.
- Performance Governance: Manage complex B2B programs with a focus on enterprise-grade delivery, clear KPIs, and measurable outcomes.
- Collaborative Leadership: Work within lean, multi-disciplinary teams consisting of Creative Directors, Designers, and Telekom SMEs to validate and inform the customer journey.
Qualifications
Technical Requirements
- Cloud Architecture Mastery: Deep technical understanding of public cloud architecture (compute, storage, networking) specifically within the context of European infrastructure.
- Sovereignty & Security Expertise: Strong knowledge of sovereign cloud principles, data residency, and high-security standards to deliver security without compromise.
- Hyperscaler Proficiency: Competitive knowledge of AWS, Azure, or GCP to effectively position TCP as the European alternative.
- Complex Workload Migration: Proven experience technical-leading the migration of big workloads for enterprise businesses.
- Technical Communication: Ability to refine product narratives to clearly express the unique value of TCP to both technical and executive stakeholders.
- UI/UX Literacy: Familiarity with digital components and UI principles to ensure the platform remains intuitive and user-friendly.
Qualifications
- Sector Expertise: Deep understanding of the B2B technology sector, supported by insights from a global B2B data ecosystem.
- Telekom Brand Alignment: Ability to operate within Telekom brand guidelines while expressing the distinct identity of the T Cloud Public product.
- Strategic Growth Mindset: Proven track record of helping complex businesses build traction and accelerate growth in the market.
Additional Information
What do we offer you?
Work environment & flexibility
- International, dynamic and collaborative environment
- T-Social: social initiatives (sports, community, health, ...)
- Hybrid work model (remote/on-site)
- Flexible working hours
Growth & development
- Customized training: access to Coursera to learn whatever you want, whenever you want
- Weekly language classes (English & German)
- International Mentoring Sessions & Experience Days
Compensation & benefits
- Flexible compensation plan (health insurance, meal vouchers, childcare, transport)
- Telemedicine
- Life and accident insurance
- Social fund
Wellbeing & time off
- 26+ working days of vacation per year
- Free access to specialist services (medical, legal, wellness)
- 100% salary coverage during medical leave
