Research and Insight Manager

Mō te tūranga | About the Role         

At Westpac, research is more than data, it’s the key to understanding our customers’ needs, behaviours, and emotions. We use these insights to inform strategy, guide decision making, and create meaningful impact across the business.

As the Research and Insight Manager, you’ll bring your hands on experience and analytical mindset to synthesise available research data, conduct research, identify themes and produce high quality market analysis, insights, and recommendations.

In this position, you will play a key role in driving insights into the business to inform decision making based on deep understanding of the market, customers and the perceptions they have of Westpac. You’ll collaborate closely with a passionate research team and engage with senior stakeholders across the bank to ensure insights are translated into action.

This role requires someone with a strong drive to influence and inspire others, is creative and innovative and enjoys digging deep into questions to uncover insights that drive better outcomes for both our customers and the business. If this sounds like you, apply now!

Nā tāu rourou | What will you bring?

• Experience in research, gained from agency and/or client-side roles.

• Expertise in quantitative research, and sampling and weighting approaches.

• Experience in conducting, analysing and interpreting research data from multiple sources to extract actionable insights.

• Excellent project management skills with ability to roll out projects within set timeframes and budget.

• Empathy and active listening skills to engage and relate to a wide range of stakeholders (internal stakeholders, customers, agencies)

• Demonstrable ability to build strong senior stakeholder relationships – interpreting what the insights mean, influencing decisions, and driving action off the back of the research.

• Analytical, with strong problem-solving skills.

• Strong technical skills, with proficiency in Word, Excel and PowerPoint. Experience with Q/Displayr and Qualtrics an advantage.

• Strong data visualisation and reporting skills.

• Excellent written and verbal communication skills.

• Experience working in the financial environment an advantage.

Westpac Hei Wāhi Mahi | Working at Westpac

Immerse yourself in a supportive team environment, and receive some of the best banking and lifestyle benefits in the market along with:

• 4 weeks standard holiday + 5 additional days of wellbeing leave to support you to be your best

• Additional purchased leave options up to 4 weeks per year

• Banking benefits, insurance discounts and superannuation scheme

• Career growth – we promote internal capability; we have programmes that recognise star performers

• Generous parental leave – and top up government paid parental leave

• School holiday subsidy - help you balance work and family during school holiday

• 2 Volunteer days per year

Ko mātou tēnei | Our Organisation
At Westpac, we’re working together to build a fairer and stronger New Zealand for our people, customers, and communities. For over 160 years we’ve been driven by our purpose to Create Better Futures Together.

What makes us unique are the incredible people we’re lucky enough to have walk through our doors every day. The giant ‘W’ on our building doesn’t just stand for Westpac – it says, double you. We’re a place that values, rewards and recognises individuality. Where you can be your whole self, your true self, and your best self. We’re recognised as a place where talent is developed, where passions are fuelled and where ambitions of all shapes and sizes thrive. And it all starts with you!

Tono mai ināianei! | Apply Now!

Apply today with your CV and Cover Letter. 

The people of Aotearoa, New Zealand hail from many cultures and backgrounds. At Westpac New Zealand, we draw on this enormous talent pool to cultivate a team rich in ability and empowered to reach its full potential. Our aim is to be brave challengers, celebrating our differences and relentlessly advocating for our customers. It starts with us – we believe that when we care deeply and do our best for our people, they’ll do their best for our customers. We encourage people from all walks of life to apply, including those who are neurodiverse, have chronic health conditions or disabilities – your attitude and passion are as important to us as your experience, qualifications and capabilities. 

Mahi tahi tātou, kaha ake tātou | Together Greater

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