Overview
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Responsibilities
- Supervise and oversee daily operations of the Growth & Development team to meet department goals and SLAs.
- Coach, mentor, and provide ongoing feedback to team members to support skill development, performance improvement, and career growth.
- Monitor workflow and assign tasks based on team capacity and priorities.
- Serve as the primary escalation point for complex inquiries, resolving issues promptly and professionally.
- Analyze performance metrics and prepare reports to track progress, identify trends, and recommend improvements.
- Collaborate with cross-functional teams (Sales, Marketing, Training, and Operations) to support business growth initiatives.
- Ensure consistent application of company policies, processes, and procedures across the team.
- Assist in developing and implementing training programs and process documentation to improve team efficiency and product knowledge.
- Drive initiatives to enhance the customer and merchant experience, ensuring service quality and satisfaction.
- Partner with leadership to develop individual and team objectives aligned with department and company strategy.
- Promote a culture of accountability, collaboration, and continuous learning.
- Stay current on industry trends, product updates, and best practices to guide team development.
- Perform other duties and special projects as assigned by management.
Qualifications
- High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
- 2+ years of supervisory or team lead experience in sales support, operations, or customer success.
- Strong leadership skills with proven experience coaching and developing high-performing teams.
- Excellent organizational, time management, and problem-solving abilities.
- Proficiency in Microsoft Office Suite, Google Workspace, and CRM platforms (e.g., Salesforce).
- Strong written and verbal communication skills; able to convey feedback effectively.
- Ability to manage multiple priorities in a fast-paced, evolving environment.
- Demonstrated ability to collaborate with cross-functional teams to achieve shared goals.
- Experience in payment processing, SaaS, or financial services industries is a plus.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
