Repeatedly voted one of Montreal’s Top Employers and Employer of the Year for the 2022 Mercuriades Awards, Rodeo FX is a high-end creative company offering services in visual effects, advertising, animation, and experiential.
Nominated for multiple Emmy® Awards for its work on the series Stranger Things season 4, Avatar: The Last Airbender and The Lord of The Rings: The Rings of Power, the independent, Oscar®-winning company boasts close to 800 artists crafting from studios in Montreal, Québec City, Toronto, Los Angeles and Paris.
Rodeo FX is a creative partner to the world’s best storytellers including Netflix, HBO, Disney, Marvel, Amazon Studios, Warner Bros. and Sony, and has collaborated on ads for YouTube, NBC and Apple. Current projects include Dune: Prophecy, Silo Season 2 and Sonic 3. Recently released projects include The Rings of Power Season 2, Venom: The Last Dance, Taika Waitit's Time Bandits, and House of the Dragon Season 2.
The Service Delivery Coordinator (SDC) is the operational backbone of IT service delivery. It ensures the flow, visibility, and coordination of IT requests across the organization.
As the primary interface between HR, Project Management, and IT support teams, the SDC drives alignment, monitors service health, and ensures requests are delivered within SLA targets.
The role does not manage staff, assign tasks, or resolve tickets. It focuses on orchestration, prioritization, bottleneck mitigation, and performance visibility across the service lifecycle.
Main responsibilities:
Operational Coordination & Interface
SLA, Queue, and JML Oversight
Reporting and Insights
Knowledge and Quality Enablement
* The person in this role will collaborate daily with teams located outside of Quebec, particularly in Los Angeles and Toronto, where English is the primary working language. They will also regularly communicate with external international stakeholders who are not French-speaking. Strong English proficiency is therefore essential to ensure clear and effective communication in an international work environment and to represent Rodeo FX’s creative and technical capabilities on a global scale.
#LI-Onsite
Diversity : At Rodeo FX, diversity is a core value. We’re committed to creating an inclusive, equitable workplace where different perspectives are embraced. Every team member brings unique insight that strengthens our creativity, challenges our thinking, and helps us deliver better work.
Rodeo FX may use AI-based tools to support certain steps of the recruitment process, such as interview transcription or preliminary application analysis. These tools may be operated by third-party providers, and data may be processed outside Quebec. These tools never replace human decision-making: all final hiring decisions are made by our recruitment team and hiring managers. To learn more about how we protect your personal information and your rights, please consult our Privacy Policy.