AvidXchange
Supplier Growth Retention Team Leader
🇺🇸Charlotte, North Carolina, United States23 hours ago
SeniorFull TimeEN
Job Overview:
As a Supplier Retention Team Leader, you will be an integral member of the AvidXchange Supplier Growth Leadership team. This role will be responsible for managing and developing Supplier Retention Representatives within the functional area of Supplier Growth Retention efforts. You will also serve as a liaison with internal and external customers, to include maintaining open and concise communication with regards to deliverable status and other inquiries. Must be Teammate obsessed!
What you’ll do:
Lead a team of Supplier Retention Representatives driving Supplier Retention efforts.
Coach, develop, inspire direct reports to achieve outlined departmental targets.
Present Business Reviews to Leadership team emphasizing progress towards departmental goals.
Drive efficient and positive team environment.
Share best practices, maintain a winning mindset, and embrace AvidXchange’s mindsets.
Collaborate cross-functionally to improve various departmental goals and initiatives.
Delegate work to employees, track progress, and provide constructive feedback.
Create and implement best practices and process improvements.
What we’re looking for:
Proven track record of success in driving team goals and supporting business objectives.
Proficiency in the use of computer software programs including; Microsoft Excel and Outlook.
Strong problem solving and analytical skills.
Excellent written and verbal communication.
Deep natural curiosity that can take direction as well as operate independently.
Adaptive to frequent process changes.
Passionate about developing others with a focus on competencies and professional development.
SalesForce experience preferred.
Bachelor’s Degree in Business Administration, Data Science, or related field.
Prior experience in Call Center environment a plus.
Ability to motivate, coach and develop team members.
Ability to communicate to diverse personalities and learning styles.
Proven track record of process development and improvement.
About AvidXchange
AvidXchange is a leading provider of accounts payable (“AP”) automation software and payment solutions for middle-market businesses and their suppliers. By trade, we are a technology company, but if you ask anyone who works here, they’ll tell you our people are at the core of who we are. At AvidXchange, mindset is everything. We are Connected as People, Growth Minded, and Customer Obsessed. These three mindsets represent our culture – who we are, who we’ve always been, and they guide us to improve every day. Since our founding in 2000 in Charlotte, NC, we’ve created a company of over 1,500 teammates working across the U.S., or remotely. AvidXchange is proud to be Certified™ as a Great Place to Work®. The prestigious recognition is based on anonymous data from our teammates and makes official what our teammates have known for years – that AvidXchange is a Great Place to Work®.
Who you are:
What you’ll get:
AvidXchange teammates (we call them AvidXers) get the perks and prestige of a growing tech company paired with the flexibility of a founder-led startup. We help our AvidXers develop as professionals and as human beings, providing work/life balance, development programs, and competitive benefits. At AvidXchange, we are building more than a tech company – we are building an experience. We remain committed to a culture where you can fully be 'you’ – connected with others, chasing big goals, and making a meaningful impact. If you want to help us grow while realizing your potential and creating stories you’ll tell for years, you’ve come to the right place.
AvidXers enjoy:
*Fully granted from beginning of year, pro-rated if hired mid-year
**Must be full-time for at least 3 months
***Must be full-time for at least one year
Equal Employment Opportunity
AvidXchange is an equal opportunity employer. AvidXchange is committed to equal employment opportunity in accordance with applicable federal, state, and local laws. AvidXchange will not discriminate against applicants for employment on any legally recognized basis. This includes, but is not limited to veteran status, race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age and physical or mental disability.
