About the Role
We are looking for an experienced Engineering Manager to lead the Rubrik Backup Service (RBS) development team. This critical role involves owning the complete, end-to-end lifecycle of Rubrik's cross-platform backup agent, from architecture and development through release qualification and resolution of customer issues. The ideal candidate will combine deep expertise in systems software with proven people leadership and a strong history of delivering reliable, enterprise-grade software.
The Team
The RBS team is a key part of the Enterprise Data Protection (EDP) group at Rubrik. The team is responsible for the crucial, cross-platform backup agent that operates on customer hosts across Windows, Linux, and Unix. This agent manages host registration, backup orchestration, agent lifecycle, certificate management, and secure communication. Deployed in thousands of global enterprise environments, the agent is a fundamental component of Rubrik's solution.
What you’ll do
- People Leadership and Team Development
- Lead, mentor, and foster the growth of the team, promoting technical excellence and ownership across a complex multi-platform codebase.
- Drive the team's development cadence, including sprint planning, standups, backlog grooming, retrospectives, and thorough code reviews.
- Manage performance reviews, set objectives, drive career progression, including promotions and calibrations.
- Prioritize and manage the team's workload across multiple concurrent priorities: feature development, customer escalations, pipeline health, and technical debt reduction.
- Oversee vendor/contractor relationships, including quarterly performance reviews and work quality oversight.
- Software Architecture and Technical Ownership
- Take ownership of the architecture and development for the backup agent—a system service on customer hosts handling backup orchestration, registration, lifecycle management, certificate rotation, and secure communication.
- Ensure robust cross-platform reliability and consistent behavior across Windows, Linux, and Unix variants.
- Lead significant refactoring and modernization efforts while strictly maintaining backward compatibility across product versions.
- Maintain the health of the CI/CD pipeline, owning triage for failures, test stability, and build infrastructure for all supported platforms.
- Operational Excellence and Customer Focus
- Act as the primary escalation point for high-priority customer defects, coordinating root cause analysis, developing fixes, and managing patches across multiple release branches.
- Own and manage release sign-offs for the agent across various product release trains.
- Provide on-call escalation support, ensuring the team maintains a high level of operational readiness.
- Strategic Collaboration and Communication
- Partner closely with the Product Manager to define and prioritize the product roadmap, effectively balancing new features, customer demands, and technical debt.
- Collaborate with adjacent platform teams on host-level integration and overall agent behavior.
- Coordinate with Support, Sales Engineering, and Field teams to resolve customer escalations and satisfaction-impacting issues.
- Contribute to defining the next-generation agent architecture and the overall cloud-native agent strategy.
Experience & qualifications you’ll need
Education and Professional Background
- Bachelor's or Master's degree in Computer Science, Software Engineering, or a closely related field.
- 8-10+ years of total experience in software development, with a significant concentration in systems-level programming.
- 2-3+ years in an engineering management or technical leadership role, with direct management of software development teams.
Technical Expertise
- Strong foundation in systems software development (e.g., agents, system services, daemons, endpoint software).
- Proven experience with cross-platform development, including building and shipping production software on Windows, Linux, and ideally Unix variants.
- Solid understanding of distributed systems, client-server architectures, and secure communication protocols (e.g., TLS, certificate management).
- Strong preference for experience with backup/recovery, data protection, or storage infrastructure.
- Familiarity with CI/CD pipelines, build systems, and test automation frameworks.
Leadership and Management Skills
- Demonstrated ability to lead, mentor, and develop systems engineers across various experience levels.
- Track record of managing and resolving customer escalations with urgency, including coordinating fixes across multiple release branches.
- Exceptional project management skills for overseeing multiple concurrent workstreams (features, bug fixes, releases, pipeline health).
- Experience with release management processes and delivering enterprise software on regular cadences.
- Proven experience collaborating effectively with Product Management, Support, and Field Engineering teams.
- Outstanding communication skills, with the ability to represent the team's work in quality reviews and cross-functional forums.
Join Us in Securing and Accelerating the World's AI Transformation
Rubrik (RBRK), the Security and AI Operations Company, leads at the intersection of data protection, cyber resilience, and enterprise AI acceleration. Rubrik Security Cloud delivers complete cyber resilience by securing, monitoring, and recovering data, identities, and workloads across clouds. Rubrik Agent Cloud accelerates trusted AI agent deployments at scale by monitoring and auditing agentic actions, enforcing real-time guardrails, fine-tuning for accuracy and undoing agentic mistakes.
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Inclusion @ Rubrik
At Rubrik, we are dedicated to fostering a culture where people from all backgrounds are valued, feel they belong, and believe they can succeed. Our commitment to inclusion is at the heart of our mission to secure the world’s data.
Our goal is to hire and promote the best talent, regardless of background. We continually review our hiring practices to ensure fairness and strive to create an environment where every employee has equal access to opportunities for growth and excellence. We believe in empowering everyone to bring their authentic selves to work and achieve their fullest potential.
Our inclusion strategy focuses on three core areas of our business and culture:
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Our Company: We are committed to building a merit-based organization that offers equal access to growth and success for all employees globally. Your potential is limitless here.
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Our Culture: We strive to create an inclusive atmosphere where individuals from all backgrounds feel a strong sense of belonging, can thrive, and do their best work. Your contributions help us innovate and break boundaries.
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Our Communities: We are dedicated to expanding our engagement with the communities we operate in, creating opportunities for underrepresented talent and driving greater innovation for our clients. Your impact extends beyond Rubrik, contributing to safer and stronger communities.
Equal Opportunity Employer/Veterans/Disabled
Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please contact us at hr@rubrik.com if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.
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NOTIFICATION OF EMPLOYEE RIGHTS UNDER FEDERAL LABOR LAWS
