Holiday Inn Express St. Albans, a Colwen Hotels Property, is seeking a friendly, customer service focused Front Desk Associate to join our team for the 3:00 - 11:00 shift. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service-related work experience, we’d like to meet you.
General Responsibilities:
- Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout, and post-departure.
- Provide exceptional guest service.
- Efficiently manage the operations of the front desk, ensure check in and check out is timely.
- Warmly and professionally welcome all guests.
- Process guest check-in: confirm reservations, assign guest rooms.
- Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency.
- Ensure that all complaints regarding service and/or accommodations are investigated and resolved.
- Maintain knowledge of hotel policies including rates, discounts, special offers and community events.
- Maintain knowledge of upcoming events, local area and hotel offerings.
- Ensure prompt delivery of billing to guests.
- Process all payments types e.g. charges, cash, checks, debit or credit cards.
- Discreetly handle confidential guest information.
- Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns.
- Ensure lobby and shared areas are neat and orderly.
- Adhere to all Colwen and brand standards.
- Maintain STRICT key controls.
- Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift.
Requirements:
- One year of related experience, hotel preferred
- Prior Brand experience preferred
- Bilingual - English/Spanish
- Excellent verbal and written communications skills
- Strong organizational skills and attention to detail
- Superior interpersonal and customer service sills, ability to deal with difficult guests
- Familiarity with local area, ability to provide directions and maps to local attractions and destinations
- Proficient with Microsoft Office Suite and common computer software programs
- Ability to learn computer software programs and operate property management system
- Willingness to work 7-day rotational work schedule including nights, weekends, and holidays
We’ve got you covered: Benefits & Perks
- Medical Insurance with Company-Funded HRA
- Dental Insurance
- Vision Insurance
- Flexible Spending Accounts
- Wide-Array of Supplemental Insurance Offerings
- Paid Time Off Programs
- Employee Assistance Program
- 401K Plan – Traditional & Roth Options with Employer Match
- Hotel Discount Travel Program for Associates & Family
- Exclusive Associate Discounts – Travel, Entertainment, & Retail
- Training and Development Programs
- Career Advancement Opportunities
Colwen Hotels is an equal opportunity employer. EEO M/F/D/V
