SeniorFull TimeEN
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Roles & Responsibilities :
Perform daily maintenance, administration, and troubleshooting on the ServiceNow platform.
Manage user access, roles, and permissions.
Monitor and ensure system stability and performance.
Configure and maintain workflows, business rules, UI policies, and UI actions.
Customize ServiceNow forms and fields based on business needs.
Develop and manage Service Catalog items, including designing workflows.
Provide support and resolution for issues related to ServiceNow.
Manage incident, problem, and change requests in the platform.
Collaborate with stakeholders to improve ITIL processes within ServiceNow.
Manage ServiceNow upgrades, patches, and hotfixes.
Ensure that customizations are compatible with new platform versions.
Conduct testing and validation of upgrades before deployment.
Integrate ServiceNow with other tools and systems (e.g., Active Directory, monitoring tools).
Implement automation processes using workflows, Flow Designer, and Orchestration.
Generate and maintain dashboards and reports for key stakeholders.
Monitor KPIs and SLAs through performance analytics.
Provide technical support and training to users of the ServiceNow platform.
Create and update user documentation and knowledge base articles.
Educational qualification:
Bachelor’s degree in Computer Science, Information Technology, or related field.
Experience :
Strong understanding of the ServiceNow platform, including core ITSM modules (Incident, Problem, Change, Request, Knowledge).
Experience with ServiceNow administration, including managing roles, workflows, business rules, and form layouts.
Proficiency in JavaScript and Glide scripting within ServiceNow.
Excellent communication skills to work with cross-functional teams and translate business requirements into technical solutions.
Mandatory/requires Skills :
Excellent communication skills to work with cross-functional teams and translate business requirements into technical solutions.
Strong understanding of the ServiceNow platform, including core ITSM modules (Incident, Problem, Change, Request, Knowledge).
Preferred Skills :
Proficiency in JavaScript and Glide scripting within ServiceNow.
Experience with ServiceNow administration, including managing roles, workflows, business rules, and form layouts.
5-8 years of overall IT experience and 2-4 years in administering and configuring ServiceNow. Experience in IT service management, automation, and workflow creation. Experience with integrations using REST/SOAP APIs is an advantage.
