SeniorFull TimeEN
Do work that matters.
At AlertMedia, everything we do supports our mission: To save lives and minimize loss by facilitating timely communications when an emergency threatens personal safety and business continuity.
Our core values drive us in our important mission of keeping people safe & informed:
AlertMedia is seeking a Billing Manager to join the Finance & Accounting team. This role is responsible for owning and scaling billing operations to support rapid company growth, with a focus on execution, process ownership, and operational efficiency. Reporting to the VP, Controller, you will own the end-to-end billing process across subscription and usage-based revenue. You will be accountable for billing accuracy, timeliness, and customer experience, while partnering with billing systems teams to improve automation and scalability.
This is a hands-on operator role. You will lead day-to-day billing execution, manage exceptions, and ensure billing runs reliably as the business scales. Success in this role will be measured by reduced time-to-invoice, improved billing accuracy, measurable improvements in billing efficiency, and the ability to operate efficiently with minimal manual intervention.
Who You Are:
You are a metrics-driven, operationally focused leader who takes ownership of outcomes and ensures work gets done. You are comfortable managing high-volume processes, making decisions in real time, and balancing accuracy with speed. You do not rely on manual work as the default—you look for ways to simplify and improve processes over time. You communicate effectively across teams and are comfortable partnering with Sales, Customer Success, and Finance to resolve issues and move work forward.
What you get to do every day:
Own Billing Operations
Manage Exceptions and Decision-Making
Lead Team Execution
Partner with Systems
Improve Processes
What you bring to the role (requirements):
Why you’ll love working at AlertMedia:
At AlertMedia, you won’t just build your career — you’ll be part of something meaningful, surrounded by people who genuinely care about the work and each other.
About AlertMedia:
AlertMedia, backed by Vista Equity Partners, helps organizations protect their people and businesses through all phases of an emergency. Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies of all sizes identify, respond to, and recover from critical events faster and more confidently. AlertMedia supports essential communication for thousands of leading businesses—including JetBlue, Coca-Cola Bottling, and Walmart—in more than 150 countries.
We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work. Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
This is an amazing opportunity to be part of our wave of momentum and take our company, and your career, to the next growth stage. We'd love to get to know you better and share how we serve our amazing customers. For more information, please visit www.alertmedia.com
By applying for the role, you agree that Alert Media will use your Personal Information in connection with the recruitment process and in accordance with our Privacy Policy – https://www.alertmedia.com/legal/privacy-policy/
