PLAZA SALES ASSOCIATE - LOUISVILLE RETAIL - CS (FT/VARIES) - 2

Responsible for greeting customers in a courteous, friendly manner, and promoting specific outlet items, thereby ensuring that consistent revenue is generated in the outlet.

Pearl River Resort Associates are required, on a continual basis to… 

Adhere to any and all company and departmental policies, practices and procedures.

Contribute to a safe work environment, through compliance with established safety guidelines, identifying potential safety hazards, and reporting same to the appropriate person for proper resolution.        

Maintain a professional departmental, company and community reputation.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Welcomes customers to the outlet in a friendly, courteous manner.
• Becomes familiar with all outlet items and inventory, and provides assistance and information to customers.
• Operates the cash register, to accept payment for items in the form of cash, credit, and complimentary offers. Making correct change as required and balancing cash register, at closing or end of shift.
• Maintains a neat, clean, and completely stocked work area.
• Ensures proper inventory control, by maintaining accurate records of merchandise sold and stock on hand.
• Maintains a working knowledge of facilities, specials, and upcoming events on property, to advise customers of same, whenever possible.
• Communicates important, relevant information to following shift.
• Assists in creating and setting up displays of merchandise.
• Works to achieve and maintain a maximum level of customer service and satisfaction.
• Facilitates the flow of information, by attending regularly scheduled departmental meetings.
• Inspects merchandise, to ensure it is correctly priced and displayed.
•  Responsible for prompt, efficient and courteous service of retail goods, food, and beverages to guests in accordance with venue standards.
• Performs necessary tasks to service guests, i.e. taking and filling all food and drink orders and assisting in maintaining guests’ dining area in a clean and neat manner.
•  Responsible for receiving payment from Guests in a prompt and courteous manner.
•  Complies with all health and safety standards/regulations as well as all applicable beverage, federal, state, and local laws/ordinances.
•  Monitors guest needs on a continual basis ensuring all requests will be promptly fulfills.
• Maintain a good working relationship and provide daily detailed communications with the Retail Manager, the Retail Supervisors/ Food and Beverage Supervisors, Retail Leaders, and other co-workers in producing a smoothly and efficiently run operation.
•  Assists other retail personnel with maintenance (side work, opening/closing duties) as necessary.
• Responsible for maintaining a consistent, regular attendance record.                                   

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified. 

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.               

AGE and GAMING:

21 years of age or above.

Gaming property – Must be able to obtain and maintain a gaming license issued by the Choctaw Gaming Commission.

EDUCATION and/or EXPERIENCE:

High School diploma or GED is preferred.  A minimum of one (1) year of previous retail experience is required.

TESTING:

Must score at least 84.5% or better on a Basic Math test.  Must take the required testing identified for this position.

LANGUAGE SKILLS:

Ability to read and interpret documents such as safety rules, operating and maintenance instruction, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of guests or employees and one on one.

MATHEMATICAL SKILLS:

Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.  Ability to perform these operations using units of American money.

REASONING ABILITY:

Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. 

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an Employee to successfully perform the essential functions of this job. 

Essential responsibilities include lift or maneuver at least fifty (50) pounds, and standing/walking 100% of the shift.  Must be able to bend, stoop, kneel, climb, reach, twist, and grip throughout shift.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an Associate encounters while performing the essential functions of this job.

The noise level in the work environment is usually moderate.  When on the casino floor, the noise level increases to loud.  When on the casino floor or other designated areas may be subjected to tobacco smoke. 

Due to the unpredictable nature of the hospitality/entertainment industry, Associates must be able to work varying-schedules to reflect the business needs of the property.