German-Speaking Customer Experience Officer The role: We are looking for a passionate and self-motivated professional to join our Customer Experience Team!
The main responsibilities of the position include:
Deal with clients’ inquiries via live chat, email and telephone.
Perform personal clientele analysis and taking actions as required.
Handle client inquiries appropriately and ensuring that high level service is provided.
Promote available products and services to clients.
Develop and maintain excellent relationships with prospective and existing clients.
Cooperate effectively with other departments as required.
Contribute to team effort by achieving targeted results.
Main requirements:
Degree in a business-related field.
Client handling experience in the financial services sector is a definite plus.
Fluent German speaker with excellent oral and written skills in English.
Ability to multitask and maintain a high-level of organization.
Outstanding communication and interpersonal skills.
Excellent computer literacy.
Valid work permit required.
Benefit from:
Attractive remuneration package
Intellectually stimulating work environment
Continuous personal development and international training opportunities
The Hiring Experience: What Awaits You
Let’s Connect – Intro Chat with Talent Acquisition
Deep Dive – First Interview with Your Future Team
Speak Your Strength – Language Proficiency Check
Show Your Skills – Live Technical Session
All applications will be treated with strict confidentiality!
